Ah, had to happen eventually. I've bought dozens of guitars online over the years and been lucky enough to not suffer a headstock break. No outrage here. The seller had packed it remarkably well for a guitar without a bag or case - tons of padding, bracing in the box to keep it from moving, and layers of compression foam above the headstock. The seller is a reputable shop who's opening their claim with FedEx, promised me this won't cost me a thing, and said he would get hold of the builder for a new custom order to replace it. I pointed out that there's another shop that still has one for sale (which is lucky, since I believe these are made 4 at a time / 4 per year), and the seller was thrilled. Sounds like he's gonna try to source that one for me instead to replace it, which would be great. I told him I'd be happy to provide a hardshell case to ship it in this time, hah. Anyway, it is what it is. It's being handled, I'm just bummed and posting here to express my sadness at A) a bummer of a NGD, and B) the death of what was probably a pretty kickass guitar.