So...I bought a new guitar from reputable online retailer. Before purchase I asked: 1. Is the neck big or small? 2. Is there a return period? To which I was told: 1. Small neck. 2. 48 hour return period, full refund minus the shipping. I received the guitar. The neck was about the same size as a Fender HR62. I consider this big. I played the guitar for about 30 minutes total, and decided it was not for me. Here's where it gets interesting. I contacted the retailer the day after I received it and told them I would like to return the guitar. They responded that it was a special order and could not be returned. I protested, citing our email conversations as proof that I had been given a 48 hour return window with no "special order" conditions. They agreed to accept the return. I wiped down the guitar to remove any fingerprints, checked it over and repacked it exactly as I received it, and shipped it back to them. Once they received it I waited a day to hear from them. I heard nothing, so I contacted them and asked about the status of my refund. He responded by claiming there was a ding in the guitar, which was very small. He said he could probably buff it out, but couldn't refund my money until the guitar looked like new. He told me it would be taken car of "today, or tomorrow at the latest." I received no further correspondence the rest of the day. The following day came and went with no contact. On the third day I contacted him again, requesting status. He email reply was "call me". I did. He then told me the ding was fairly big, and that he was doing his best to repair it, but needed more time as he was very busy. He asked if he could have over the weekend, and that he would call me Monday. Today is Monday, and as of yet I have hear nothing. What should I do? I am 100% sure the guitar left my hands in the same condition I received it in. 100% sure. It was out of its case no more than 30 minutes in my home. I can understand that from his point of view that it doesn't matter whether I did it or UPS did it...he has a guitar that can't be sold as new. From my point of view, what complicates things for me is the fact that if he had given me an accurate description of the neck size when I asked I would not have even ordered it in the first place. So again....what would you do?