Ovation - quality customer service!

Discussion in 'Guitars in General' started by the_Chris, May 27, 2005.

  1. the_Chris

    the_Chris It's All Been Done Before Gold Supporting Member

    Messages:
    2,820
    Joined:
    Aug 17, 2004
    Location:
    CT
    I'm not sure if this thread belongs here or not admin, so please forgive me if this isn't the proper area.

    I had the pleasure of dealing with Ovation's customer support today.

    I experienced strange problems with the OP-Pro extension compartment (it's an EQ/tuner and it also holds the battery and is easily removed). After two months of using it, it would fully drain a 9v battery within a day. I'd install a new battery and the led would start blinking (indicating that the battery was low).

    Ovation's main distribution center is located an hour away from me in New Hartford, CT. I decided to take a drive down there (along with my full paperwork). I met a man named John (who is head of the service department and takes phone calls). This guy is a true class act. In fact, the whole staff at Ovation seemed very warm and friendly (one of the gentlemen from the manufacturing department showed me where the service/repair center was and he was a really nice guy too).

    In short, they didn't even look at my paperwork. John took out my old compartment, gave me a brand spanking new one, popped it in and sure enough, no more problem. The whole process couldn't have taken more than 10 minutes. He plugged it into an acoustic amp, messed with the dials on the EQ, checked to make sure the tuner was working right and everything checked out. I didn't get any weird glances because I was younger and I was treated like an adult.

    This is the type of company I am happy to support. It was cool seeing where it all happened and the guys there are really on top of their game. My acoustic now sounds great and works like it should. Couldn't be any happier!
     
  2. Gril Grissom

    Gril Grissom Member

    Messages:
    326
    Joined:
    Aug 4, 2004
    Location:
    midwest
    forgiven ... oops, it's not for me to correct/forgive. :p

    Since we're in the Amp/Cabs section, can we discuss Ovation's roundback 2-12 cabinet???
    I understand it REALLY projects! :rolleyes: Sorry, I didn't take my meds today. ;)

    Props to Ovation customer service for making you happy.

    g
     
  3. Scott Peterson

    Scott Peterson Staff Member

    Messages:
    36,857
    Joined:
    Jan 3, 2002
    Location:
    Michigan
    It is good to read a story like that - good customer service is so nice in this day and age.

    BTW I moved your thread to the Guitars section. :D
     
  4. ducatiman

    ducatiman Member

    Messages:
    3
    Joined:
    Nov 11, 2005
    Location:
    ny
    i experienced same with their customer service. i purchased brand new a ovation tangent a coupla months ago. i wanted to adjust relief (do ALL my own work, fleet of 14 guitars) and lo and behold...a stripped truss rod nut! i knew it the second i tried to get that allen wrench snug in there to perform adjustment.
    i used an easy out, removed the nut and ordered a new one via email from kaman.....it came a few days later AT NO CHARGE!!!!

    surprised the heck outta me as i offered to pay for it in my email.

    and prompt besides!!! can't beat that with a stick!
     
  5. jordanL

    jordanL Member

    Messages:
    1,485
    Joined:
    Aug 20, 2003
    Location:
    UES - New York, NY
    I picked up a beat up ovation tangent at GC's memorial day sale, it was missing the battery holder. Called up ovation, and was sent the holder no charge. Cool by me.
     
  6. jordanL

    jordanL Member

    Messages:
    1,485
    Joined:
    Aug 20, 2003
    Location:
    UES - New York, NY
    I picked up a beat up ovation tangent at GC's memorial day sale, it was missing the battery holder. Called up ovation, and was sent the holder no charge. Cool by me.
     
  7. ducatiman

    ducatiman Member

    Messages:
    3
    Joined:
    Nov 11, 2005
    Location:
    ny
    i'm out east of you in centereach (suffolk county). how do you like your tangent? sounds great plugged in, no?

    how bad a shape was it in?

    how much was it (if u don't mind me asking)?

    ducatiman
     
  8. Mark Ray

    Mark Ray We're Jammin' Gold Supporting Member

    Messages:
    4,197
    Joined:
    Jan 5, 2002
    Location:
    Knoxville, TN
    My friend's Ovation Custom Legend was having some of the binding coming loose on the side of the neck. He called the company and they had him ship it to them. They put a new neck on it!

    Mark
     
  9. jordanL

    jordanL Member

    Messages:
    1,485
    Joined:
    Aug 20, 2003
    Location:
    UES - New York, NY
    I was pleasantly surprise when i plugged it in. But than again Ovations always had some cool preamps-I have their mandolin which I like alot.

    The top was scratched, a bit of wood shows on the side of the bowl, small but stable crack in the neck. So far its working well. I bought it as a "beach/trunk" guitar-someting I can throw in the car and not worry about. It was around $50. I've had good luck several times at the Memeorial day sale.
     
  10. ducatiman

    ducatiman Member

    Messages:
    3
    Joined:
    Nov 11, 2005
    Location:
    ny
    jordan-

    we're talking the t357 here, the black one made in korea, right? $50 bucks....jeez. cheap. mine (new) was $500!!! perfect, though, except for defect i easily repaired myself with no cash outlay.

    plays/sounds/looks great. got it for plugged in work, (its kinda dead acoustically) i'm a church player, use a crate ca125 acoustic amp. fantastic combination. once plugged in, that thing comes alive.

    good luck, ducatiman
     

Share This Page