Ovation - quality customer service!

the_Chris

It's All Been Done Before
Supporting Member
Messages
3,467
I'm not sure if this thread belongs here or not admin, so please forgive me if this isn't the proper area.

I had the pleasure of dealing with Ovation's customer support today.

I experienced strange problems with the OP-Pro extension compartment (it's an EQ/tuner and it also holds the battery and is easily removed). After two months of using it, it would fully drain a 9v battery within a day. I'd install a new battery and the led would start blinking (indicating that the battery was low).

Ovation's main distribution center is located an hour away from me in New Hartford, CT. I decided to take a drive down there (along with my full paperwork). I met a man named John (who is head of the service department and takes phone calls). This guy is a true class act. In fact, the whole staff at Ovation seemed very warm and friendly (one of the gentlemen from the manufacturing department showed me where the service/repair center was and he was a really nice guy too).

In short, they didn't even look at my paperwork. John took out my old compartment, gave me a brand spanking new one, popped it in and sure enough, no more problem. The whole process couldn't have taken more than 10 minutes. He plugged it into an acoustic amp, messed with the dials on the EQ, checked to make sure the tuner was working right and everything checked out. I didn't get any weird glances because I was younger and I was treated like an adult.

This is the type of company I am happy to support. It was cool seeing where it all happened and the guys there are really on top of their game. My acoustic now sounds great and works like it should. Couldn't be any happier!
 

Gril Grissom

Member
Messages
326
forgiven ... oops, it's not for me to correct/forgive. :p

Since we're in the Amp/Cabs section, can we discuss Ovation's roundback 2-12 cabinet???
I understand it REALLY projects! :rolleyes: Sorry, I didn't take my meds today. ;)

Props to Ovation customer service for making you happy.

g
 

Scott Peterson

Administrator and Co-Founder of TGP
Staff member
Messages
37,443
It is good to read a story like that - good customer service is so nice in this day and age.

BTW I moved your thread to the Guitars section. :D
 

ducatiman

Member
Messages
3
i experienced same with their customer service. i purchased brand new a ovation tangent a coupla months ago. i wanted to adjust relief (do ALL my own work, fleet of 14 guitars) and lo and behold...a stripped truss rod nut! i knew it the second i tried to get that allen wrench snug in there to perform adjustment.
i used an easy out, removed the nut and ordered a new one via email from kaman.....it came a few days later AT NO CHARGE!!!!

surprised the heck outta me as i offered to pay for it in my email.

and prompt besides!!! can't beat that with a stick!
 

jordanL

Member
Messages
1,479
I picked up a beat up ovation tangent at GC's memorial day sale, it was missing the battery holder. Called up ovation, and was sent the holder no charge. Cool by me.
 

jordanL

Member
Messages
1,479
I picked up a beat up ovation tangent at GC's memorial day sale, it was missing the battery holder. Called up ovation, and was sent the holder no charge. Cool by me.
 

ducatiman

Member
Messages
3
i'm out east of you in centereach (suffolk county). how do you like your tangent? sounds great plugged in, no?

how bad a shape was it in?

how much was it (if u don't mind me asking)?

ducatiman
 

Mark Ray

The RockTrain
Gold Supporting Member
Messages
5,160
My friend's Ovation Custom Legend was having some of the binding coming loose on the side of the neck. He called the company and they had him ship it to them. They put a new neck on it!

Mark
 

jordanL

Member
Messages
1,479
Originally posted by ducatiman
i'm out east of you in centereach (suffolk county). how do you like your tangent? sounds great plugged in, no?

how bad a shape was it in?

how much was it (if u don't mind me asking)?

ducatiman
I was pleasantly surprise when i plugged it in. But than again Ovations always had some cool preamps-I have their mandolin which I like alot.

The top was scratched, a bit of wood shows on the side of the bowl, small but stable crack in the neck. So far its working well. I bought it as a "beach/trunk" guitar-someting I can throw in the car and not worry about. It was around $50. I've had good luck several times at the Memeorial day sale.
 

ducatiman

Member
Messages
3
jordan-

we're talking the t357 here, the black one made in korea, right? $50 bucks....jeez. cheap. mine (new) was $500!!! perfect, though, except for defect i easily repaired myself with no cash outlay.

plays/sounds/looks great. got it for plugged in work, (its kinda dead acoustically) i'm a church player, use a crate ca125 acoustic amp. fantastic combination. once plugged in, that thing comes alive.

good luck, ducatiman
 




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