Five Horizons
Silver Supporting Member
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I'm not sure if this thread belongs here or not admin, so please forgive me if this isn't the proper area.
I had the pleasure of dealing with Ovation's customer support today.
I experienced strange problems with the OP-Pro extension compartment (it's an EQ/tuner and it also holds the battery and is easily removed). After two months of using it, it would fully drain a 9v battery within a day. I'd install a new battery and the led would start blinking (indicating that the battery was low).
Ovation's main distribution center is located an hour away from me in New Hartford, CT. I decided to take a drive down there (along with my full paperwork). I met a man named John (who is head of the service department and takes phone calls). This guy is a true class act. In fact, the whole staff at Ovation seemed very warm and friendly (one of the gentlemen from the manufacturing department showed me where the service/repair center was and he was a really nice guy too).
In short, they didn't even look at my paperwork. John took out my old compartment, gave me a brand spanking new one, popped it in and sure enough, no more problem. The whole process couldn't have taken more than 10 minutes. He plugged it into an acoustic amp, messed with the dials on the EQ, checked to make sure the tuner was working right and everything checked out. I didn't get any weird glances because I was younger and I was treated like an adult.
This is the type of company I am happy to support. It was cool seeing where it all happened and the guys there are really on top of their game. My acoustic now sounds great and works like it should. Couldn't be any happier!
I had the pleasure of dealing with Ovation's customer support today.
I experienced strange problems with the OP-Pro extension compartment (it's an EQ/tuner and it also holds the battery and is easily removed). After two months of using it, it would fully drain a 9v battery within a day. I'd install a new battery and the led would start blinking (indicating that the battery was low).
Ovation's main distribution center is located an hour away from me in New Hartford, CT. I decided to take a drive down there (along with my full paperwork). I met a man named John (who is head of the service department and takes phone calls). This guy is a true class act. In fact, the whole staff at Ovation seemed very warm and friendly (one of the gentlemen from the manufacturing department showed me where the service/repair center was and he was a really nice guy too).
In short, they didn't even look at my paperwork. John took out my old compartment, gave me a brand spanking new one, popped it in and sure enough, no more problem. The whole process couldn't have taken more than 10 minutes. He plugged it into an acoustic amp, messed with the dials on the EQ, checked to make sure the tuner was working right and everything checked out. I didn't get any weird glances because I was younger and I was treated like an adult.
This is the type of company I am happy to support. It was cool seeing where it all happened and the guys there are really on top of their game. My acoustic now sounds great and works like it should. Couldn't be any happier!
