PayPal has always been a vicious company, but this is over the line! On Oct. 9, I sold a small piece of gear (Mastery bridge) for $155.00. The buyer paid with PayPal and I received $150.20 after fees ($4.80)..ok, that's normal. The buyer gave me a wrong shipping address (honest mistake, he had just moved) and the item was eventually returned to me as un-deliverable (today, Nov. 7). When I got the bridge back (today), I contacted the buyer to see if he wanted me to re-send it to the correct address or just refund his payment...and he told me that he had sold the Jazzmaster he was going to use it on and asked me if I could refund his money...ok, no problem. Honest mix-up and that happens. About an hour ago I went on PayPal and authorized a full refund of the OCT. 7 payment of $155.00. Like I said, On Oct. 7, PayPal took a $4.80 fee when the buyer sent me the $155 payment. Today, when I refunded the buyer's payment in full ($155.00), PayPal KEPT the initial fee of $4.80 and charged me an additional $4.80 fee on top of that!!! Think about it: On Oct. 7, PayPal charged their normal transaction fee on the initial payment AND then today charged me their normal transaction fee AGAIN for refunding the initial payment! As a result of PayPal's new and improved slimebag "policies", this transaction cost ME $9.60!!! (and, for those of you who are thinking "it's only $9.60": 1) multiply this practice by the thousands of refunds PayPal processes a day and 2) the amount doesn't matter...it's the principle!). I have a few more things that I need to sell and then I'm done with PayPal (Reverb too).