I picked up two guitars today that I had Plek'd by Phil Jacoby at Philtone in Baltimore, MD. In a nut shell, the results far exceeded my expectations. The guitars (Epiphone Elitist Les Paul Standard and American Series Stratocaster) never played or sounded better. I just can't get over how well these guitars play now. In my opinion, the Plek machine is the ultimate tool for a luthier. It simply takes the guess work out of the job. Phil takes quite a bit of time to get to know your playing style and inputs his expertise to fully maximize the effectiveness of the Plek process for you. I can't say enough good things about Phil or the Plek process. In fact, I left him with another one of my guitars to be Plek'd. If you're looking for the ultimate set-up or if you need any other work done on your guitars; Phil Jacoby at Philtone (www.philtone.com) is the man!