Pro Guitar Shop Customer Service

Discussion in 'Effects, Pedals, Strings & Things' started by pgurlea, Mar 31, 2015.

  1. pgurlea

    pgurlea Shallow Supporting Member Silver Supporting Member

    Messages:
    735
    Joined:
    Jan 19, 2002
    Location:
    Manassas, VA
    Just wanted to give a shout out for Pro Guitar Shop customer service. I bought a new pedal from them three months ago and it just malfunctioned. I emailed them and the next day they sent me a return authorization and I had a new pedal within a week. Wow - that's great customer service. Many thanks to Gavin and crew for making this right in quick order.
    Thanks,
    Paul
     
  2. dlc1953

    dlc1953 Member

    Messages:
    1,531
    Joined:
    Dec 8, 2009
    Location:
    wa State
    Ya great place to buy from.Always stand behind there stuff.
     
  3. Big Boss Man

    Big Boss Man Member

    Messages:
    2,460
    Joined:
    Jun 25, 2005
    Location:
    Nowhere fast
    One of my purchases from them got lost during shipping with USPS. I patiently waited for 3-4 weeks but USPS just kept pushing the ETA out each day with no updates to the status. I emailed them and they shipped another pedal out the next day. They are great people to do business with.
     
  4. D Rock

    D Rock Member

    Messages:
    470
    Joined:
    Oct 24, 2012
    I agree. Plus they will give special discounts on pedals sometimes if you ask when other companies won't. Great company.

    Bought the orginial alter ego from them, then got a coupon code in the mail the next day. Emailed them and let them know I would of liked the discount and they refunded me the 15%.

    Really a stand up company.
     
  5. PurpleJesus

    PurpleJesus Gold Supporting Member Silver Supporting Member

    Messages:
    7,643
    Joined:
    Jul 11, 2014
    I bought a pedal from them a flat out didn't like. They responded immediately, took it back and let me buy something else without issue. I agree, they do a great job customer service-wise.
     

Share This Page