It seems we always see when people are disgruntled with a company but I had a great experience with Waves. My studio iMac took a dump so I am getting a new one up and running. I have a mix of V10 and V9 plugins so it's a little more complicated on the install. When I loaded all my plug ins only a portion of them were showing up in logic and could not figure it out for the life of me. I called tech support at 11:30 PM, had a guy on the phone withing 5 minutes. He took control of my computer and had me up and running in 10 minutes...Great experience!!!