the only reason you guys “step in” is to attempt to save face on these types of forums. i’ve had buyers lie about things being broken just to return items they didn’t like & end around your policies and you’ve done nothing to help. every time i’ve had an issue reverb’s staff has been useless in helping and i’ve had to take it on the chin. you guys want to do as little as possible & sit back and collect your fees. if anything goes sideways in the transaction, you’re on your own.