Reverb business practices - bad seller

Discussion in 'Guitars in General' started by RKDallas, Jul 12, 2019.

  1. RKDallas

    RKDallas Member

    Oct 30, 2015
    With this unpredictable guy it’s best to keep your distance. I like your sentiment. Anyways, you’d have to change your name to Guido if you start handling these sorts of things. ;-)
    JPH118 and FLYING V 83 like this.
  2. DustyRhodesJr

    DustyRhodesJr Supporting Member

    Apr 16, 2011

    Here is one that happened to me - they did little or nothing.

    I sold a new Digitech pedal, buyer messaged weeks later and said "dude pedal don't work gotta send it back".

    I said it's new, double check everything and make sure (I had also pre- tested it).

    Got a couple more jumbled messages, and had a weird feeling so I decided to Google the buyer.

    Via an article in a hip hop magazine, it turns out buyer was a 14 year old kid who doesn't go to school and sits around and makes beats all day in a neighbors studio.

    The article said he loved weird beats, and he loved to get effects and use them to make sounds they weren't intended for.

    It also said he played no instruments but may try piano.

    So his next message (I had already agreed to the return), I told him I knew he was 14 and that he didn't even play guitar, and the pedal had to have input from a guitar to make sound.

    He was just trying to use this pedal in the studio for free a few times then return it.

    Of course, he knew he was busted and dropped the return, but I was upset Reverb did not screen the buyers and allowed him in to buy in the first place.

    When I told them they acted like they could not care less, and the kid is still a registered seller on Reverb.

    So I guess he gets all the free pedals he can use, courtesy of Reverb.
  3. Heinz57Pep

    Heinz57Pep Member

    Jun 19, 2013
    Between buyers and sellers avoiding giving honest assessments out of fear of retaliation and the platforms themsevles preventing it, feedback has always been a joke, on both eBay and Reverb.
    Judging by this post, you've had numerous bad experiences on Reverb. This begs the question: why continue rewarding them with your business?
    Zappatalist likes this.
  4. jpastras

    jpastras Supporting Member

    Jun 28, 2006
    Decatur, GA
    I’ve been buying and selling gear online since vintage guitar and HC classifieds, back when you had to mail a money order to pay, because web-based payment did not exist.

    This forum was basically the very best way to buy and sell gear other than doing a local deal or supporting your local shop.

    Reverb offers a big selection, and that’s great, but so did these Emporiums. And the Emporium here charged no fees.

    I cannot understand why people flocked to a more expensive way to get the same job done.

    Just MO: support your local retailer.c and support forums like these - you “own” this along with the rest of the participants, and it can be as good as you want it to be, through your own behavior and interactions with others.
    stonem, 2pods and Lux like this.
  5. data_null

    data_null Member

    Sep 20, 2018
    Are you suggesting that Reverb should have a requirement that you currently have to be a musician in order to make purchases on their site? Or are you referring to his age?
    Markdude likes this.
  6. danoverb

    danoverb Member

    Sep 26, 2013
    Hey all -- just wanted to provide a quick update here, though I'm in communication with OP privately. The seller on this original order has been suspended. As far as the deletion of the original feedback, that clearly should have never happened and is being addressed internally. As always feel free to DM me if anyone has any concerns or issues on the site. thanks.
  7. sedawkgrep

    sedawkgrep Silver Supporting Member

    Oct 6, 2012
    Thank you VERY much for being a responsible Reverb liaison and representative for us here at TGP.
  8. lendryesky

    lendryesky Member

    Aug 31, 2012
    Same here. I was sold some counterfeit vape supplies (hold the jokes:p), and I opened a claim with PayPal. I provided picture comparisons and they took my case and refunded my money.
    Unexplainedbacon likes this.
  9. Simon

    Simon Supporting Member

    May 16, 2006
    SW Michigan
    Sad but true. Even TGP has changed drastically in the past 10yrs, It might be a better place if you had to pay to be here.

    However, I have done way to many transactions on all the forums, including ebay and reverb and I still say most of these bad experiences that get posted are exceptions.
  10. cutaway

    cutaway Supporting Member

    Jul 24, 2009
    North Carolina
    i sold a strat last week. shipping was $20 higher than calculated on ebay's system and i didn't find out until i went to ship it. so i shipped anyway, thinking the buyer would have no issue paying the extra. nope. haven't seen a dime yet. and it's crickets from him. oh well.
  11. treeofpain

    treeofpain Silver Supporting Member

    Aug 7, 2007
    Columbia, SC
    If the shipping cost is higher than expected, the seller has 2 options:

    1. Absorb the extra cost and ship, or
    2. Contact the buyer, explain the extra cost. and if he/she is willing to pay the additional cost, ship the item. If not, cancel the sale.

    I will usually absorb the extra cost if it isn't much.
    morgan918, BlueCajun and Ryno1331 like this.
  12. Dr. Tinnitus

    Dr. Tinnitus Member

    Jun 16, 2016
    way in the back
    Here is my favorite Reverb support story:

    A guy provided a tracking number and claimed he shipped it. The post office said they never received it.

    Informed Reverb, who messaged the seller. Guy still claims he shipped it, said he would call the post office. Then it went into a stand still.

    Suddenly, Reverb removed the seller's profile. Well, I can't contact the seller now! I called both the to and from post offices, they claim it was never shipped.

    Reverb says I have to resolve through Paypal, but they'll still try to assist. Well, it took just about 2 months for PayPal to finish its dispute case and I got a refund.

    During that time, once a week I got an email from a Reverb rep, asking for updates on the PayPal dispute. I ignored them until one message was a little more aggressive about getting an update.

    I reponded with "Are you my mom? Because you are certainly good at meddling in my affairs without offering any real assistance."
    Last edited: Jul 12, 2019
    stonem, jiml, JPH118 and 2 others like this.
  13. cutaway

    cutaway Supporting Member

    Jul 24, 2009
    North Carolina
    It's what I did. I do wish the buyer would have at least been man (or woman) enough to respond.
  14. drbob1

    drbob1 Silver Supporting Member

    Aug 9, 2004
    The "how much will shipping cost" thing is broken on both websites! I've taken to padding the estimated shipping by 20% or so, just because I know it'll cost me that much more to ship!

    I, too, have been around since the days of HC (and California's online classifieds) and have sent 100s of money orders into the blue with only 3 or 4 bad deals. No question that the Ebay/Reverb "intermediaries" have made things more fraught (more fraud?). The last one I had was a Klon KTR I sold just before V2 came out. The buyer obviously heard about them being available again and shipped it back to me because "it didn't work". Of course, it worked perfectly. Interestingly, in that case I did alright because it sold for more during the next KTR drought, but still-there's no accountability for anyone in the system. So the fraudsters and gamers thrive and the honest people fret...
    cutaway likes this.
  15. bfdeluxeab763

    bfdeluxeab763 Member

    Mar 6, 2019
    i've had a couple. i've always just chalked it up to the idea that if you buy & sell enough on the internet sooner or later you're going to run into a bad situation. the last transaction that i had with reverb that required their "assistance" though really has me thinking twice about using them as a sales platform. i've never sold here in the emporium or on ebay, but i may have to look into those options.
  16. Blooby

    Blooby Member

    Aug 6, 2016
    Alachua, FL
    I received a pedal that didn't work. Seller wouldn't return messages. Requested refund and still nothing. Reverb got involved and told me he wouldn't respond to their messages either, yet he was still actively selling and communicating with others from his Reverb shop. When I asked how this was possible when he was willingly ignoring the administrator's messages, I was told that freezing accounts in situations like this was not their policy. To be fair, Reverb did facilitate a refund. Thankfully, I've been fortunate with both the products and the people through Reverb otherwise.
  17. gearitis

    gearitis Gold Supporting Member

    Jun 13, 2004
    So. Calif.
    Unless I'm missing something, I don't think that you can tell if the feedback on Reverb is for being a buyer or a seller unless the other person involved in the transaction makes a comment such as "Great seller", etc.

    It might be helpful if that distinction could be made, but if negative feedback is being deleted then it doesn't really matter anyway.
  18. Ltsft

    Ltsft Supporting Member

    May 24, 2019
    Certainly entitled to your opinion based on your experiences and it would be nice if Reverb could be more helpful in cases when someone is wronged. The problem is there is always two sides to the story and even more importantly, anything they do to make it easier and more convenient to be made whole if something goes wrong would be immediately scammed and taken advantage of by the class of folks that do that. It is always a balancing act with customer service, returns etc where you keep legitimate customers happy while guarding against the advantage takers. Look at the abuse of GC return policy, its legendary. And the easier and more lucrative you make it, the better organized and bigger the scammers become. You can say tough, cost of doing business, but many times things that seem like they would have an easy solution are more complicated because of having to keep the scammers and advantage takers in mind. Kind of like.. never mind, lol.
  19. Obsessive Tinkerer

    Obsessive Tinkerer Member

    Feb 10, 2019
    The problem is that many poor reviews just disappear. I recall the time The Stratosphere sold me a neck that was crushed and had lifted frets from the impact. They sold it as excellent to mint... had to go through PayPal and my credit card to have it refunded after I returned it on my dime. Reverb deleted my honest and politically correct review. They still have an excellent Reverb stat, although I bet it’s bogus.
    BlueCajun and 665 like this.
  20. Magnets And Melodies

    Magnets And Melodies Member

    Nov 7, 2016
    It's true, they do that. And honestly, even the best shops are going to have instances like that happen once and a while, and it sucks. I bought almost all of my guitars through CME, and they've been fantastic to me, but there's still a handful of people I've met that swear against them because they've had a bad experience.

    For me it's just a general rule that if a shop has hundreds (or sometimes thousands) of positive review WITH COMMENTS (that part is very important) than the odds are gonna be in my favour. Especially if I know of the shop outside of Reverb and they have a good reputation generally.
    coltonius likes this.

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice