I'd rather not post details, but I wanted to give kudos to Roland customer support. Big thank you to a big company that takes care of the little guys not just the mega stars. Special shout-out to Zirka! for going above and beyond my expectations, after my rather snarky email. thank you! You ROCK! This is something I will never forget. And, it keeps Roland/Boss at the top of my list if I ever need something. Just sayin' Thanks!