Who are some other companies that offer wiring kits as good or better than RS Guitarworks?
No alternatives..... I've used RS for their Jensen caps, Super pots and other components. Also have purchased pre-wired harnesses too.
No disrepect to anybody, but RS is a small shop. They don't have a team of computer techs and dedicated on line service reps monitoring their email and computer networks.
If you don't receive an answer to your email in 48 hours, assume that your email has been caught up in their spam filter, and they probably dont even know the email exist: Especially if you have a gmail, yahoo, or hotmail account.
Call them on the phone to ask your question. I've never been on hold with them for more than 2 minutes, and they have always been happy to answer my questions and talk to me. And they even return all my phone messages the next business day.
These guys are great guys, trying to do their best to keep their business afloat and make a few bucks in the process.
+1 happy RS customer.
To be honest, i too am wondering the same thing. I'm not too pleased with rs customer service lately. I've sent a few emails asking simple questions but have received no reply. It's getting annoying and a friend who bought a gift cert. had to wait two weeks for a response from them. That is after they took the money, btw. /rant