RS Guitar Works-Customer Service

ricoh

Member
Messages
1,195
I ordered a Historic upgrade kit and installled it. It sounds great...
but the neck vol. pot was faulty. E-mailed RS and they replied promptly...... and sent me a new pot ....no questions asked.
They said they appreciate my business and I figure that deserves a post.
Rico
 

Sean Doty

Member
Messages
178
Same experience here....ordered a kit, but there was no diagram....one was sent to me within seconds of my email.

An A+ in my book!

:)
 

cvansickle

Gold Supporting Member
Messages
12,168
Last month, I called RS for help with an issue with a pot/Hovland cap issue. They never returned my phone message on their tech support line. Fortunately, I was able to solve the problem without their reply.
 

m1911

Member
Messages
5,315
I bought a couple of RS-Kit Up-Grades for two Historic Les Pauls.
I called them for technical questions and the guy I spoke with was very friendly and helpful.
 

elambo

Member
Messages
2,364
Originally posted by cvansickle
Last month, I called RS for help with an issue with a pot/Hovland cap issue. They never returned my phone message on their tech support line. Fortunately, I was able to solve the problem without their reply.
Exact same thing here. But I've bought three kits from them now, needed to call them about one of the others, and they called back pretty quick. Good guys and very helpful. Not to mention that the kit itself sounds really good.
 

Turbozag

Senior Member
Messages
2,215
Thanks for the props.

We try to treat our customers the way we want to be treated.

Unfortunately, there are only 5 employees, and the volume of what we are doing is a heavy load everyday.

Our electronics kits are very well knoiwn, but a huge part of our business is refinishing and aging guitars. Which is WAY more time consuming and demanding on everyone there.

Sorry to say that we occasionally miss an email or phone call.

Keep in mind that we receive about 100 phone calls a day, and MANY turn into 20 and 30 minute long technical discussions about wiring and electronics questions that can only be addressed by one person.

And sincerely, we do appreciate your business!
 

majorledhead

Silver Supporting Member
Messages
2,514
Thanks for the props.

We try to treat our customers the way we want to be treated.

Unfortunately, there are only 5 employees, and the volume of what we are doing is a heavy load everyday.

Our electronics kits are very well knoiwn, but a huge part of our business is refinishing and aging guitars. Which is WAY more time consuming and demanding on everyone there.

Sorry to say that we occasionally miss an email or phone call.

Keep in mind that we receive about 100 phone calls a day, and MANY turn into 20 and 30 minute long technical discussions about wiring and electronics questions that can only be addressed by one person.

And sincerely, we do appreciate your business!
Ha, I been one of those 20 minute questions more than once. I've sent many things to RS over the years and the quality and service has always been great and the pricing was fair.
I got another ready to send but they were slammed with work at the beginning of the year and we agreed to hold off.........But now that I been reminded.......I see another 20 minute call coming.
 




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