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Scott Lentz - now that's customer service!

mprvise

Member
Messages
6,404
A few months ago along with some praise for my DL-90 I made a small comment about static/buzz when touching the knobs (very slight, but noticeable). This was on a Lentz thread here on TGP. Well, today I received a new pickguard for the guitar from Scott - totally unsolicited. Just put it on and it looks fantastic and has greatly reduced the static/buzz to the point where now there's nothing but sweet P90 hum when I'm not playing. :) Just wanted to give some kudos where they are due.

This is one of the many reasons I love small builder guitars.
 

enharmonic

Old Growth
Platinum Supporting Member
Messages
9,034
Props to Scott Lentz for going the extra mile. I will file this away in the old memory bank should I ever be in the market for an S or T type. :)
 

stashman

Silver Supporting Member
Messages
943
That goes way beyond customer service, that's proactive and great to hear - btw, one time I called and (surprisingly) spoke to Scott Lentz about some old Lentz guitars that were on ebay, and we stayed on the phone so long that I was late for work - the man knows his guitars (and wood, and guitars in general) and loves to talk about them - even though he wasn't selling one to me! One day I will own one of his guitars.
 
Messages
15,345
I bought a used Lentz and received a kind message from Scott offering his help if I were to have any question with the guitar. The guy's a gem on top of a master luthier.
 

rgsss14

Platinum Supporting Member
Messages
2,190
Upon joining TGP in 2005, I noticed at the time the hot topics were the Zendrive, Eternity OD, and Lentz guitars. I remember thinking, "Who is this Lentz guy?"

An SSL, a Croyden, and a Trad Tele later, I think I know.

Special signature feel and in a league of their own, and IMO the most giggable guitars out there......
 

AJ Love

Senior Member
Messages
4,370
Scott Lentz has gone way beyond "good customer service" in my dealings with him, and the Lentz HSL guitar he built me is a a dream come true guitar. I play it 4-5 hours a day, in and out of bar gigs, rehearsal studios and back home and it never ceases to amaze and inspire me.
 

allman5

Silver Supporting Member
Messages
185
Both Ian and Scott are great builder!
I have 1 IA Standard and 1 Vee made by Ian, 4our Lentz and all are
great guitars!

/Bjorn
 

boogieman90

Member
Messages
513
Love my Croyden. The finest example of a humbucker guitar I've seen! L P tones, 335 tones, and then a world of its own. Next is a HSL, leter this year.
 

rawkguitarist

Member
Messages
11,310
Yup, a Lentz "pre cease and desist" Tele was what made me realize Tele's rule. Fabulous guitar. And I've played mprvise's Lentz that's the topic of this thread. It's amazing too... Feels like home right out of the case.

Been a while Dylan! Let's jam soon. :cool:
 

randy morser

Member
Messages
803
I botched the hell out of a soldering job on my HSL (brave and foolish for one who hasn't soldered in 8 years). I over-nighted my guitar to Scott and he had it finished for me the same morning it arrived because I've got a lot of work on the books and the HSL is my go-to guitar (giggable is right). Yet another example of fantastic customer service.
 

AJ Love

Senior Member
Messages
4,370
I botched the hell out of a soldering job on my HSL (brave and foolish for one who hasn't soldered in 8 years). I over-nighted my guitar to Scott and he had it finished for me the same morning it arrived because I've got a lot of work on the books and the HSL is my go-to guitar (giggable is right). Yet another example of fantastic customer service.
What were you soldering? Did you change out pickups? Curious what you went with if you did...
 

randy morser

Member
Messages
803
Nah, Scott's pickups are fantastic. I had the pickguard off for a while and some dust got in the bridge pup volume pot. I was changing out the pot when I had my soldering adventure.
 

garyrogue

Gold Supporting Member
Messages
1,083
So what is it about the pickguard that caused some static popping? I thought that some nitro finished guitars were more static-y than others, as if the finish was building up a charge. I was visiting a friend over xmas, a drummer that has gone nuts for guitar, and he seems to create more "electric noise". Did not spend enough time there to find answer, but I did not get same effect when playing his guitar. Wonder if it is body chemistry, or his shirt? Like some people's "acidic" hands blacken strings.
 

mprvise

Member
Messages
6,404
The original pickguard was an old school single ply tortoise that would have looked strange with shielding around the pots I think. I still have it and it's a way cool look. The new one is a triple ply black guard with shielding added, and that has helped tremendously. But yeah, it could be my personal electricity (electric personality?) contributing to the noise. ;)

A tech friend who plays a vintage strat/tele hybrid said something about trying Bounce sheets. Really?

For reference, this is the guitar we're talking about (with the original guard). I still fall in love every time I open the case...

 




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