Obviously, people can say that I am biased given that my store retails the KTR's, but Bill has always been a good dude to deal with and he has a wealth of knowledge and a good sense of humour. We like alot of the same bands and I always really enjoy talking to him about any number of subjects. Business-wise all has been smooth. The way he is regarded negatively by so many internet folks esp. GP members is a travesty. Honestly, It seems like high school level douchebaggery brought on mostly by jealousy/pettiness. He is a person, not a corporation. I highly doubt that he has done anything to deserve such scorn from folks who have never even met the guy. Has he never pissed anyone off in his life? I dunno, Have any of us never pissed anyone off in our lives? We have sold a tonne of KTR pedals up here and the list of pro and semi-pro guys that we have sold them to, and who swear by them, is really long. Fact is, very few of these regularly gigging/sessioning players have any idea about the drama that surrounds the pedal, they just dig what it does for their guitar tone. At this point, I like to think I have a pretty decent ear for guitar tone and nothing else we sell and nothing else (Klon clone-wise) we have had come thru' here in trade sounds quite like the Klon. Bottom line for me is not whether a product sells. It has to be a great product and my opinion is that the KTR is a great product.