Share your I-lock experiences

Discussion in 'Recording/Live Sound' started by flatfinger, Jun 15, 2006.

  1. elambo

    elambo Member

    Messages:
    2,360
    Joined:
    Feb 6, 2005
    Yes, there are problems all over the place. I don't personally know anyone who hasn't had some sort of issue, small or large. I've had large issues and there was no hint of customer service when needed.
     
  2. MichaelK

    MichaelK Member

    Messages:
    6,478
    Joined:
    Jan 7, 2002
    Location:
    Fort Mudge
    Yes, you do.

    I've had no issues whatsoever. My "experience" is only one: I take it from computer to computer and it works each time. It has since the day I got it.
     
  3. KungFuLio

    KungFuLio Senior Member

    Messages:
    699
    Joined:
    Jul 26, 2004
    Location:
    In front of a pair of speakers... sometimes 5.1
    I own one with many licences on it one for backup if the first goes down. Pay $30/year for the zero downtime coverage (cheap insurance).
    No problems.
     
  4. Orren

    Orren Member

    Messages:
    1,143
    Joined:
    May 17, 2004
    Location:
    Orange County, CA
    Exactly the same here. I've never had a moment's problem with my iLok.

    Orren
     
  5. elambo

    elambo Member

    Messages:
    2,360
    Joined:
    Feb 6, 2005
    No doubt there are people without any issues.

    Most people use their iLoks only to download authorizations, and that's it. Not a risky situation for any hardware/software. The problems I've come across, and heard about plenty, have been with the company itself - i.e. if technical support is needed due to authorizations that have to be managed, or incorrect account information, or info that needs to be migrated among iLoks, etc. They're notoriously difficult to get ahold of, and some simple computerized maintenance requests require a fee to complete. And don't EVER lose you authorizations, unless you've paid for their backup plan, which is nothing short of horsesh!t (authorizations are known and kept in their database and attached to the SN# of your iLok. If the iLok goes down, it's no difficult task to reassociate them with the same iLok, if repaired, or another one if necessary). I understand the appeal iLok has to software authors, but at times it asks a lot of software users.
     
  6. Matt Gordon

    Matt Gordon Senior Member

    Messages:
    947
    Joined:
    Sep 30, 2004
    Location:
    Georgia, USA.
    Best to write down those authorization codes because they often charge a fee to issue another, which I agree, is horse crap.
     

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