I just want to find out if I am being silly or asking too much... It turns out Saturday I was shopping for another OD pedal to use in conjunction with my Analog Man Maxon OD9, after looking all over town I find out that one of the south austin music stores carries Maxon OD9's and since I remember liking this pedal stock as well, I will give it a try. I walk in and proceed to the big glass case with all the pedals and they have one. The owner walks by and I say excuse me, to which he replies "uh what?"... I stand there for a second and ask "Is the Maxon OD9 still true bypass" and he looks at me and says " how the hell should I know"... WHAT! ARE YOU KIDDING ME? I just stand there looking at him some what slack jawed as he continues to look annoyed and proceeds to yell to someone "this guy NEEDS to know if this pedal is True Bypass". The other guy walks over and looks at the pedal through the glass and matter of factly says "no its not"( well it is actually). ARE YOU KIDDING ME? He can tell through the glass? He then proceeds to talk to the ower as he lectures me about everyones obbsession with True Bypass and that it doesn't sound diffrent and since the original TS9s weren't wouldn't it make sense that they shouldn't be True Bypass.... Okay I am done... I tell the guy thanks for all of his wisdom and insight and that maybe I should buy else where and proceed to walk to the door. I happen to see on of my patients in the shop so I stop to say bye and the owner walks by and belows "Hey Man, is that a 100% cotton black shirt or a Blend? Which one do you think sounds better!" and continues to walk away. I turned around and loudly say "Pardon me, is there a problem here" and walk towards the guy. Just then my wife says my name and I stop, shake my head and realize that maybe Guitar Center isn't so bad after all... I mean come on, what happend to customer service and knowing the product you sell? Am I asking too much? And should I have to listen to a lecture about why I am silly for wanting a product? Much less should I be confronted because I dont want to buy from your store? Well I hate to say it but now I see why Guitar Center is thriving and the small South Austin Music stores are falling by the way side. I dont mind paying more for a product( they actually are much more expensive )in order to get personalized service, but I will not be disrespected because I am informed and want what I want when it comes to gear.... Well, Am I asking too much after all?