So I bought a Xotic Wah - it's great...BUT

What would you do?


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    252

Miketheslav

Silver Supporting Member
Messages
221
The BUT:

The Reverb seller stated it comes with original box and paperwork and I paid a fair rate keeping that in mind. But when the package arrived it came in a mission engineering pedal box and no original paperwork. Turns out his wife put the pedal in the wrong box and shipped it out.

Edit: The reason why it's in a mission engineering box is because he also sold one of those and his wife put that pedal in the xotic box (as I understand it). So that's why he can't just send the original box.

So, given that he did sell the pedal as described, I asked for either a partial refund or a full return and he pays shipping (since it's his mistake).

Now, he balks, won't offer any partial refund since it's just 'paper and a box' says I'm accusing him of lying, even though he literally told me it came with the original box and paperwork in our messages.


Anyhoo, am I the a**hole for asking for a partial refund or that he cover shipping since it's the sellers mistake and he misrepresented what I would get?
 

jnepo1

Silver Supporting Member
Messages
14,543
What kind of partial refund are you looking for? You could easily ask him to send you the box and papers. He can simply o fold the box and ship it in a flat envelop that USPS can provide.
 

Miketheslav

Silver Supporting Member
Messages
221
Tell him to have his wife send the right box.
Oh, I forgot to mention: Edit: The reason why it's in a mission engineering box is because he also sold one of those and his wife put that pedal in the xotic box (as I understand it). So that's why he can't just send the original box.
 

Miketheslav

Silver Supporting Member
Messages
221
What kind of partial refund are you looking for? You could easily ask him to send you the box and papers. He can simply o fold the box and ship it in a flat envelop that USPS can provide.
Oops - forgot to add this: Edit: The reason why it's in a mission engineering box is because he also sold one of those and his wife put that pedal in the xotic box (as I understand it). So that's why he can't just send the original box.
 

Miketheslav

Silver Supporting Member
Messages
221
What kind of partial refund are you looking for? You could easily ask him to send you the box and papers. He can simply o fold the box and ship it in a flat envelop that USPS can provide.
I'm thinking like 15$-20$. Is that too much, too little? He did accidentally include an EWS plate which is about 20$ as well.
 

jnepo1

Silver Supporting Member
Messages
14,543
Oops - forgot to add this: Edit: The reason why it's in a mission engineering box is because he also sold one of those and his wife put that pedal in the xotic box (as I understand it). So that's why he can't just send the original box.
Yeah, you bought a used pedal from Reverb, and you can easily download the manual from the Xotic site. Honestly, it's a minor mistake that you've pointed out to the seller already. Personally I'd let it go.
 

RolandKorg

Member
Messages
3,795
Oh, I forgot to mention: Edit: The reason why it's in a mission engineering box is because he also sold one of those and his wife put that pedal in the xotic box (as I understand it). So that's why he can't just send the original box.
Then, I guess my answer would depend on your reason for needing/wanting the original box. If it’s because you’re a collector, I guess you need to return it. If you’re like me, and appreciate when a seller has the original stuff, because it might mean he’s conscientious/obsessive like i am, and maybe that means the pedal has been cared for, then I’d look at the Wah, and decide if it’s in a good enough condition, as expected, and then decide i don’t have to have the box. Then I’d assess how polite/contrite the seller was, and just get over it if he’s a decent dude making a reasonable mistake.
 

Zer0beaT

Member
Messages
324
I'd probably just drop it too but at the same time wtf is this guys wife packaging up his pedals?

When I sell something on Reverb or wherever, if it has a box it's put in there before I list it and it doesn't come out of it until it's sold or I decide to do something else with it because no one is biting.

Everyone ask yourself, what state are you in to put something you're selling in the wrong box and blaming your wife for it?

I would move on though but perhaps let others know about it with your feedback.
 

C-4

Member
Messages
13,295
Oh, I forgot to mention: Edit: The reason why it's in a mission engineering box is because he also sold one of those and his wife put that pedal in the xotic box (as I understand it). So that's why he can't just send the original box.

You did mention that in your original post.
If the pedal works, and you are happy, I'd keep it.
The onoly reason to either ask for a partial refund or full refund is if you [plan to flip it.

However, if you went through one of the selling services like Reverb or Ebay, you may wind up with some backlash, or a refusal from either service, if you bought through their site, to agree that the wah was misrepresented.

This is a tricky situation.
 

YYZ

Supporting Member
Messages
2,518
I'd pay a bit more for a pedal with the correct box. It suggests the owner took better care of it. Of course, that may not be true at all, but that's an assumption, and I'm sure I'm not the only one who thinks that way. Ask owner if Mission pedal guy wants to trade boxes.
 

Tiny Montgomery

Supporting Member
Messages
8,555
I'm thinking like 15$-20$. Is that too much, too little? He did accidentally include an EWS plate which is about 20$ as well.
Are the original feet and bottom plate there? If not, I’d be more annoyed about that than the box, since I run my wah on the floor.
 

reg46

Member
Messages
18
this happened me recently but the pedal was as described the price was right and i said to the seller i would like the original box and papers if he finds it and i'll split the shipping, he never did and i haven't thought about it since this thread.
 

Jess 1971

Supporting Member
Messages
3,635
I think you're absolutely correct in wanting what you paid for and what was advertised. Seller absolutely has to do right by you on this one, as they admitted a mistake and you purchased it thinking you were getting the original box. That might not matter to some people, but it definitely matters to me. I won't ever buy pedals without the box unless it comes with a steep discount.

Personally, I'd probably just return it and get a full refund, as I doubt the seller will give you what you think the missing box is worth.
 

Miketheslav

Silver Supporting Member
Messages
221
do you find the tone of the wah lacking on account of the absent cardboard
Lol, that has nothing to do with it. It's a great pedal, it's more so the seller told me it was included (and as some have noted - that's pretty important should I ever go to sell it, I'm not flipping it, but ya'll know how it goes sometimes you get tired of one pedal and want another so out one goes) and it shows up and it's not and he accuses me of calling him a liar. He did eventually say he was sorry and that he read my message wrong, so hopefully this will get resolved but I was curious to know what others' thoughts are.

I know some on TGP are sticklers for having pedals without velcro, with original box and papers etc. so I know I'm not the only one here. And no, tone isn't in the box and I never thought it was ;)
 


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