I sold a Bad Cat Leash on eBay. It was basically new. Anyway, I sent it out the other day and the buyer received it today, and part of the knob is broken. Otherwise, the unit seems to work (or so he says). I sent it via USPS Priority... buyer did not pay for insurance. Paypal currently has a hold on the funds, but they do this every time I sell something on eBay, and release the funds as soon as they confirm delivery.
My question to you guys is: What is my liability here? Am I protected from chargebacks? I specified that there would be no returns. The buyer seems like a cool enough guy... what do you guys think, partial refund? Or am I absolved in this case? He seems to think that USPS caused the damage.
My question to you guys is: What is my liability here? Am I protected from chargebacks? I specified that there would be no returns. The buyer seems like a cool enough guy... what do you guys think, partial refund? Or am I absolved in this case? He seems to think that USPS caused the damage.