Soldano Avenger problem

Z

zjs

Hello! Before I take this amp to a tech I want to see if anyone can shed some light on a problem it's been having.

So I was jamming at band practice when some idiot decides to trip over the power cord to my amp, unplugging it. After putting it on standby for about 5 minutes I turned it on and noticed it's volume was only about a quarter as loud as it previously was, and it sounded like ass. I checked out the pre amp tubes and noticed the 2 left most (looking from the back) were not lighting up at all. Also the three right most power tubes seemed to be very slightly dimmer than the left most. I had an extra set of pre amp tubes lying around so I replaced all of them and the 2 left most ones still wouldn't light up, I haven't changed the power tubes yet.

The amp is stock except for a Deyoung transformer and only about 6 months old. The preamp tubes are as followed (from right to left): ecc83, gt-12ax7, 12ax7-lp, 12ax7-lp. Power amp tubes are all 4 sovtek 5881/6l6wgc. If anyone has any idea what might be the problem I would be very happy, I want to :dude :dude :dude again!
 

aleclee

TGP Tech Wrangler
Staff member
Messages
12,819
Have you emailed Soldano? Bill is typically very good at providing quality support via email.
 
Z

zjs

Originally posted by aleclee
Have you emailed Soldano? Bill is typically very good at providing quality support via email.
I did a couple days ago, no response yet.
 

KTT

Member
Messages
727
Originally posted by aleclee
Have you emailed Soldano? Bill is typically very good at providing quality support via email.
Hes not good,he told me that some people wait months for a reply,as if thats some kind of normal "customer service"
 

Gary Ladd

Member
Messages
1,527
KTT said:
Hes not good,he told me that some people wait months for a reply,as if thats some kind of normal "customer service"
Thanks for the heads-up...

Was thinking about getting a SLO100 & this tells me I can't rely upon that "lifetime" warranty :crazy
 

SteveStrat

Member
Messages
235
There's seven people who work at Soldano. Bill QC's everything that goes out the door and he ansers all the tech questions and phone calls. I have emailed him at times and got a second day response, then there have been no responses at all.

Every time I have called him he calls me back that day and now I just call him in the late afternoon and they always answer.

Don't give up on them, they don't have a huge team just waiting to answer emails like some others do.

Steve
 




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