Well, I have not read this whole thread, but for what it's worth, I'll post my experience with a fret issue that some how I caused (**** happens), but Suhr went above and beyond to remedy the problem. This is the resolution message I sent to John here at TGP from last July.
"Hi John, just got my repair back today. Your team did a great job. Don Bonomini did the setup for me and buffed out the ding on the 4th fret I had. He also replaced the nut as he saw it was not done very well. I explained I had a local guitar guy try to lower the action for me as Suhr stock setups are a little high on the action for my taste. That guy tried to lower the nut and kind of messed it up I guess. I know better and never touch that stuff. Anyway, even though somebody else screwed it up, he replaced the nut and did the work for free (due to the length of time it took, even though I said its not a rush) and shipped it overnight for free. The action is really good and it plays great. It was very kind of Don to go the extra mile. Thanks for the great gear and great service you guys provide."
I'm pointing this out as a fanboy (proud of it) and to reinforce how much Suhr cares about it's products and customers. Give the company a chance to fix a problem for you. I have only had positive helpful experiences like this with Suhr.
I’m a fanboy too, an extremely picky guy, and Suhr are the closest to perfection. They are not perfect, because wood is not... but they make sure each guitar feels great and they do all feel great (on a side note: I’ve notices few differences between guitars that I would have expected to be consistant though, so if you guys need something very picky, don’t forget these are not made by a machine!!! They are hand made in USA!! I kind of forgot it myself at some point!).
My repair experience was also awesome, although it changed the neck feel a bit and I’m trying to work this out with Suhr right now, and they are trying their best to make things right. Which I would not expect from another builder. Some may say they are expensive, but to me this level of customer service has a very high value!!
I also understand John @Husky is getting more and more involved into the building/repair. I’ve been following that company for few years now because I truly believe in these folks and the rigorous approach they are taking on top of being nice human being.
My 2 cents!!