I'm just blown away with the customer service at Suhr guitars. I emailed JS with a question regarding the skunk stripe on my classic. I could feel the edge of the stripe around the 10th fret. It wasn't that bad, all I wanted was an idea on how I could take care of it myself. I live on the east coast and didn't feel it was necassary to send it across the country for such a trivial matter. John got back to me the same day and paid to have it shipped back using 3-day shipping. It was back 8 day's later. Not only do they build top notch guitars, but so is the customer service. I should also mention what a top notch guy Ed Yoon is as well. It does'nt get any better than this!