Suhr-perior Customer Service

Discussion in 'Guitars in General' started by Ed-Venture, May 30, 2008.

  1. Ed-Venture

    Ed-Venture Member

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    141
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    Aug 6, 2006
    I'm just blown away with the customer service at Suhr guitars. I emailed JS with a question regarding the skunk stripe on my classic. I could feel the edge of the stripe around the 10th fret. It wasn't that bad, all I wanted was an idea on how I could take care of it myself.

    I live on the east coast and didn't feel it was necassary to send it across the country for such a trivial matter.

    John got back to me the same day and paid to have it shipped back using 3-day shipping.

    It was back 8 day's later. Not only do they build top notch guitars, but so is the customer service. I should also mention what a top notch guy Ed Yoon is as well.


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    It does'nt get any better than this!
     
  2. XKnight

    XKnight Member

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    Republic of Texas
    There are certainly some lessons to be learned from Suhr by some of the other guitar builders.
     
  3. Zuper

    Zuper Supporting Member

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    Lake Tahoe, CA
    John and Ed are the best!
     
  4. Shark Diver

    Shark Diver Member

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    Location:
    So. Ca.
    +1 I have nothing but good things to say about these guys. Throw Mike Ponce in there as well. I'm just lucky enough to live close enough to go bug them every once in a while. :)
     
  5. daveS

    daveS lefty dude on hiatus Gold Supporting Member

    Messages:
    1,605
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    Between the San Andreas and Calaveras Faults
    Suhr customer service is absolutely outstanding !

    I had some enhancements done to both of my lefty Suhrs and Steve, Ed, Mike and John were incredible to deal with....

    ...and the work they performed on the guitars was top notch :AOK

    -Dave
     
  6. GDking

    GDking Member

    Messages:
    2,532
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    Oct 19, 2006
    I agree I have a custom on order and John is an awesome person to deal with 100 percent of the way. No BS, no excuses just great service. Great businessman making a superior product.
     
  7. Pa'ani

    Pa'ani Supporting Member

    Messages:
    11,481
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    Mar 22, 2006
    Location:
    So. Cal
    Suhr customer sevice is absolutely the "Best" there is period!
    John, Steve, Ed and the entire Suhr Guitar staff are all great...
     

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