Let me start by saying that I've never had an issue with Sweetwater, and this certainly isn't my salesman's fault. I ordered a demo Fishman TriplePlay on a Monday, and had it Tuesday. I knew I wouldn't be able to install it until the weekend, so tried Friday (today), to start the install process...which begins by downloading Fishman's software. Which needs a registration code. Which Sweetwater did include. Since it was after 5 when I called Fishman/Sweetwater, I don't know if it will be rectified until Monday. Not the worst thing in the world, just bothersome that I have to wait another week before having the ability to install the unit.