Sweetwater let down...

Discussion in 'Effects, Pedals, Strings & Things' started by Tjspahr1, Jul 12, 2019.

  1. Tjspahr1

    Tjspahr1 Member

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    Let me start by saying that I've never had an issue with Sweetwater, and this certainly isn't my salesman's fault.

    I ordered a demo Fishman TriplePlay on a Monday, and had it Tuesday. I knew I wouldn't be able to install it until the weekend, so tried Friday (today), to start the install process...which begins by downloading Fishman's software. Which needs a registration code. Which Sweetwater did include.

    Since it was after 5 when I called Fishman/Sweetwater, I don't know if it will be rectified until Monday. Not the worst thing in the world, just bothersome that I have to wait another week before having the ability to install the unit.

    :mad:
     
  2. 8len8

    8len8 Member

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    Huh? Is part of your story missing? What’s wrong?

    Regardless, you’re mad that Sweetwater isn’t opened on the weekend? Weak.
     
  3. Blue-moon

    Blue-moon Supporting Member

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  4. cap10kirk

    cap10kirk Member

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    So...is the problem that Sweetwater is closed on the weekend? Did you leave something out? Or is "Sweetwater did include" supposed to be "Sweetwater did not include"?
     
  5. coltonius

    coltonius Señor Member Silver Supporting Member

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    Sweetwater is open on the weekend. I recently placed an order with my salesman on a Saturday.

    @Tjspahr1 call tomorrow and it’ll get sorted out. If your salesman isn’t there I guarantee someone in customer service will take care of you. Right, @SirGilmour ? ;)
     
  6. anxiousmofo

    anxiousmofo Member

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    Did you eat the candy too fast and perhaps consume the code in your haste?
     
  7. Tjspahr1

    Tjspahr1 Member

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    Hey, that's half the fun of ordering from Sweetwater!
     
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  8. Tjspahr1

    Tjspahr1 Member

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    Ok, I see what's causing the confusion...

    The codes for the software WERE NOT included. So I can't download any of the software/drivers for the unit.

    With respect to being open, Yep they're open on the weekend. Heck, they're open as I write this. The problem is Fishman is closed, so they probably won't be able to fix this until Monday.

    Like I said in the original post, no issue with my salesman. I just wish Sweetwater had been a little more careful in putting this up for sale and made sure everything needed to operate it, in this case the codes to download the necessary software, were included. Hey, I just have to wait a week...
     
  9. InAbsentia

    InAbsentia Member

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    Why do you have to wait a week? Call tomorrow ya dingus <3

    They may surprise you.
     
  10. Tjspahr1

    Tjspahr1 Member

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    I have to wait a week before I will have the chance to use the unit. I have no doubt Sweetwater will get it fixed Monday.

    And that's Mr. Dingus. :p
     
  11. Vhailor

    Vhailor Supporting Member

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    Considering the ubiquity of smart phones, which enables people to be tethered to their jobs 24 hours a day, 7 days a week, there is never any reason not to immediately call about any problem, at any hour of the day or night.

    And that's not even taking into account the fact that Sweetwater loves talking to their customers!
     
  12. Snail

    Snail Member

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    You have to wait a week or 2 days?
     
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  13. Colnago

    Colnago Member

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    Can you just imagine...
     
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  14. rollyfoster

    rollyfoster Silver Supporting Member

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    The registration code isn’t in the packaging?

    That’s really dumb.
     
    Badtone likes this.
  15. Vhailor

    Vhailor Supporting Member

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    Well maybe someone nicked it.

    Or maybe someone took it out of the package and put it in a safe place so someone wouldn't nick it.
     
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  16. rollyfoster

    rollyfoster Silver Supporting Member

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    Nick sounds dumb.

    I’ve not once ever seen a software registration or any other kind that is held separately by a third party
     
  17. otter5555

    otter5555 Member

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    i'm on the phone with sweetwater right now trying to find a gibson guitar that fedex has lost
     
  18. Vhailor

    Vhailor Supporting Member

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    No, not really. That a registration code could be on a piece of paper in the retail box would not be unusual. That a store manager, wanting to insure that the piece of paper with the code is not stolen or copied (by, as an example, someone with a cell phone) therefore puts the piece of paper in a "safe place" is far from being unimaginable.
     
    Jabberwocky and coltonius like this.
  19. bigEbeer

    bigEbeer Member

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