Sweetwater sales engineer issue

Discussion in 'Guitars in General' started by JustinReagin, Aug 13, 2019 at 3:21 PM.

  1. JustinReagin

    JustinReagin Supporting Member

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    So my usual Sweetwater sales engineer left the company after years of handling my purchases. I work nights, sleep days, and have generally oddball hours, therefore much of my commerce has been arranged through email. My new guy hasn't been replying to my attempts to contact him for over a month, and I'm ready to try to get a different engineer, so I wanted to ask for suggestions on who to ask for as a new engineer (mostly guitar related gear, and I do negotiate), and how to approach this. Feedback welcome. Also, if you have an email for them, it would be appreciated!
     
    Last edited: Aug 13, 2019 at 3:30 PM
  2. sitedrifter

    sitedrifter Gold Supporting Member

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    Get Delvin Wolf, I have bought from him on his day off, late at night etc.
     
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  3. JustinReagin

    JustinReagin Supporting Member

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    Do you have an email for him? Thanks!
     
  4. Gibson Dog

    Gibson Dog Silver Supporting Member

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    I have a similar problem my guy didn't leave he's just unresponsive & aloof (uncool) so I haven't bought from them in awhile.

    I've been buying from this guy for at least 5 years & rarely place an order that's under $2k (not that that should matter) should I call a manager & ask to work with someone else? Should I email another person that one of you recommends in this post etc? I'm not sure what to do I don't want to cause any problems for the guy but I also don't want to be made to feel like I'm doing him/them a favor by spending money at their store.
     
  5. derekd

    derekd Supporting Member

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    Anyone else bugged by the title, Sales Engineer?

    For some reason, using the term engineer without any kind of education or training in engineering strikes me as odd and a silly reach.
     
  6. DCross

    DCross Supporting Member

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    Was your old one Patrick? I had a great relationship with him. My new one is Nate and he has been very attentive, no issues. I can PM his email if you want.
     
  7. JustinReagin

    JustinReagin Supporting Member

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    Many of these guys come with degrees in music technology or audio engineering actually.
     
  8. JustinReagin

    JustinReagin Supporting Member

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    No, not Patrick. Josh Estock was my guy for years, then someone else for a brief period before a family health issue caused him to move away, now the new guy has been pretty much MIA. Feel free and thank you!
     
  9. customguitars87

    customguitars87 Member

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    I mean, lots of job titles are totally nonsensical. Companies love to make a position seem more important/fancier/more complicated than it actually is as a way to attract employees.
     
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  10. caledoneus

    caledoneus Member

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    My guy is Zach Garrison. Always very responsive.
     
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  11. Jugghaid

    Jugghaid Member

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    I have been dealing with Aaron Rom for about 4 years. He took over for another guy. He has been great.

    aaron_rom@sweetwater.com
     
  12. caspersvapors

    caspersvapors Member

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    so then they arent sales engineers


    Yes
     
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  13. jwguitar

    jwguitar Supporting Member

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    I agree with you. I don’t think salesman or salesperson has a bad connotation. I am not big on Euphemisms. It’s the same thing when you call Guitar Center or Reverb and they say we will get a “musician” on the phone with you shortly. Calling someone a customer service agent is much more appropriate and a bit less phony.
     
  14. ieso

    ieso Member

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    They wanted to be engineers but went into sales to sell gear to guys who want to be engineers but who will go into sales.
     
  15. Windup 43

    Windup 43 Supporting Member

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    It’s kind of the same thing as every retail business calling their customers “guests” now...kind of silly/lame.
     
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  16. 2HBStrat

    2HBStrat Member

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    Just call Sweetwater on their 800 number and place your order...there is always someone there...in their working hours...who will happily fill your order. Because of my schedule and whenever I decide I want to buy something I rarely ever place an order with "my" salesman...
    Yes, it's stupid...otoh every person that I've ordered from at Sweetwater was very knowledgeable, helpful, and friendly...
     
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  17. monty

    monty Member

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    Oh gawd, like the genius bar at the Apple store? My 12 year old nephew has helped my through more tech issues than they ever did.
     
  18. musicman1

    musicman1 Member

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    WaWa gas stations in NJ consider their gas pump attendants to be service engineers or service technicians I believe.

    Id guess Sweetwater does it to deflect the shitt*ness of being a telephone sales representative which is what they actually are. Just typical corporate rhetoric and nonsense. Im sure their "Sales Engineers" are paid the same as a rep at Zounds or AMS.

    Technically they should all be working for one common goal which is to separate as much money from you to them so theoretically what difference does it matter who you get?

    I like the chat system Zzounds uses. I ask via chat if they have something in stock then ask if they have any price wiggle room. If I like the price they put the item for that price in my check out box and give me a few days to pull the trigger. I don't care if its King Tut or Moses at the other end. In fact I pretend it is.
     
    Last edited: Aug 13, 2019 at 5:09 PM
  19. DCross

    DCross Supporting Member

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    PM Sent...
     
  20. wox

    wox Supporting Member

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    I have never ordered anything from this place, but why do you guys like placing orders through these individual reps instead of just ordering online from the vendor with the lowest price?

    Is there some real extra attention to detail or financial advantage?
     
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