So my usual Sweetwater sales engineer left the company after years of handling my purchases. I work nights, sleep days, and have generally oddball hours, therefore much of my commerce has been arranged through email. My new guy hasn't been replying to my attempts to contact him for over a month, and I'm ready to try to get a different engineer, so I wanted to ask for suggestions on who to ask for as a new engineer (mostly guitar related gear, and I do negotiate), and how to approach this. Feedback welcome. Also, if you have an email for them, it would be appreciated!