Sweetwater sales engineer issue

Discussion in 'Guitars in General' started by JustinReagin, Aug 13, 2019 at 3:21 PM.

  1. tjontheroad

    tjontheroad Just Wanna Be Misunderstood Silver Supporting Member

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    New Jersey... YOU GOTTA PROBLEM WITH THAT?!?!
  2. No_Stairway

    No_Stairway Supporting Member

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    alex_campos@sweetwater.com dude gets it, only calls me to confirm my order (usually the next day as I order at night) doesn't bug me (after I told him early on I'd call him) and I keep coming back. When he can't match a price he says go get it elsewhere. If he is your new guy I know from the call I got last week from another rep, he was out of town.
     
  3. captaincoconut

    captaincoconut Member

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    I find the whole idea behind these sales engineers very irritating. I really don't care who's at the other end of the line, I'm just buying stuff from you guys. Also the whole idea of getting random calls from them is illegal in Europe. Might be a cultural thing :D
     
  4. No_Stairway

    No_Stairway Supporting Member

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    For me it's they'll match price usually and offer 24-48 mo 0% finance... when they can't match I go elsewhere. I'm proud to say I have less than $200 on my SW card.
     
  5. Blanket Jackson

    Blanket Jackson ¿Qué Hiciste? Silver Supporting Member

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    Our own @SirGilmour (https://www.sweetwater.com/randy_poteete) is a kick ass sales engineer, and since I communicate almost exclusively by email I can attest that this has never been a problem with our coordination. Randy is a good guy, and very helpful!
     
    jimfear, Layne-o and SirGilmour like this.
  6. Jeff Gehring

    Jeff Gehring Silver Supporting Member

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    Oh, yes! The term is right up there with "sanitation engineer" for a janitor. Gee, I'll bet they don't have their state licensure... They are f'ing salesmen, NOT engineers of any stripe.
     
  7. buddyboy69

    buddyboy69 Member

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    Maybe they can call them "sales Dr." Why not?
     
    yakyak, saltbird, Babaroo and 3 others like this.
  8. SirGilmour

    SirGilmour Supporting Member

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    Shoot me a PM with your email. I’ll get it handled for you.
     
  9. Tri Pedal Reviews

    Tri Pedal Reviews Member

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    Hah, Josh was mine to! Good guy.
     
    SirGilmour likes this.
  10. Drewstunes

    Drewstunes Member

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    Alan Carter has always gone above and beyond for me!
     
    steelers88 and Flyinghound like this.
  11. HoboMan

    HoboMan Silver Supporting Member

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    Andy Miller has been great for me. I don't order a lot from there but he makes it very easy.
    Last couple of orders I did completely by text. I texted him a link to the product and said I want to order this. Use my card on file.
    He texted back "It's on it's way".
     
    AprioriMark and kidtwist like this.
  12. MoPho

    MoPho Pho Shizzle

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    DFWTX
    My regular guy left several months back and a new one replaced him who does an okay job. When it happened I thought I'd like to connect with a TGP brother. Unfortunately, I haven't been purchasing much. If that changes, I'll hit you up.
     
  13. lifeson1

    lifeson1 Member

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    Jed Elliott. . ,. Funny enough, just called me today
     
  14. MaxTwang

    MaxTwang Member

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    Those that are assigned a great sales engineer get great deals and service and become very loyal customers. Luck of the draw really, didn't know SW will let you change SE's these days (I was told I was stuck with bad ones).

    Never understood why SW runs their business where some customers get great service, while others (me) were forced to put up with insults & harassment and paying MAP or go elsewhere.
     
  15. zuel69

    zuel69 Supporting Member

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    Buffalo, NY
    I'm thinking "sales professors" as well. Dennis Konicki is very responsive, not sure about the super late hours tho.
     
  16. Juneaumike

    Juneaumike Member

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    Oh yeah, next time ask your "sandwich artist" what are the characteristics that define postmodernism. Talk about a dog that won't hunt. Geez
     
  17. Kajtor

    Kajtor Member

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    I use Ken Nace. Always gets back to me promptly.
     
  18. Smacky the Frog

    Smacky the Frog Gold Supporting Member

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    As a certified YouTube Influencer I am baffled by this boards refusal to refer to Sweetwater reps as Sales Engineers.
     
  19. SirGilmour

    SirGilmour Supporting Member

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    Fort Wayne IN
    Shoot me a PM if you aren’t currently happy. I’ll handle it.
     

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