Sweetwater sales engineer issue

Discussion in 'Guitars in General' started by JustinReagin, Aug 13, 2019 at 3:21 PM.

  1. JoeInOttawa

    JoeInOttawa Member

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    My current guy doesn't budge on price. Ever. My last guy worked with me -- which is important, because I'm in Canada. My first guy was amazing for that.
     
    ixnay and MaxTwang like this.
  2. OaklandA

    OaklandA Silver Supporting Member

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    I've used Paul Allen for many years. Great guy and has delivered great service.
    800-222-4700 x1318
     
  3. Lwilliams

    Lwilliams Supporting Member

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    Zach Garrison, Ian McGhee, Gage Massey, Luke Herian.......

    I have bought a ton of stuff from these SW guys.
     
  4. glogulus

    glogulus Supporting Member

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    I work with Ryan Murphy. I like that he’s pretty low pressure and responsive to emails.
     
  5. Layne-o

    Layne-o Gold Supporting Member

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    Another vote for @SirGilmour! Randy does a great job, doesn’t bother me, and provides excellent service while understanding that there are many places to shop/get a discount/whatever...
     
    SirGilmour likes this.
  6. morlll

    morlll Member

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    Big time. My customers were engineers. The ones that could call themselves engineers had the ring and at least an undergraduate degree in engineering. My card read Sales Engineer. I sold production equipment and could get the numbers together for a realistic R.O.I. I AM NOT AN ENGINEER. I'm a production equipment competent salesman. I crossed off engineer on my business cards. It's B.S. if you don't have an engineering degree. I dont' and that's okay. So yeah it bothers me.
     
  7. morlll

    morlll Member

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    I'd like Sales Professor. It's silly, isn't it?
     
  8. supersoldier71

    supersoldier71 Member

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    We live in a world where one can call oneself essentially anything they want. Sales Engineer is kind of tame compared to some stuff we could all name.
     
  9. vanklomk

    vanklomk Supporting Member

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    Grand Rapids, MI
    Randy Poteete. Nice guy and he's here on TGP. Never bugs me but always attentive when I reach out for a deal.
     
  10. morlll

    morlll Member

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    Say goodbye to that Sales Wizard. 30% after banks take an exchange cut. So that genius wouldn't be my sales guy.
     
  11. JoeInOttawa

    JoeInOttawa Member

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    It has cost them a couple of sales in the past. The old guy would find a way to make the shipping amount to "free," by finding me discounts that essentially covered the costs, so cross-border worked for me with him. The new guy seems to have no pull at all.

    But, to them, I'm a very small fish. Now.
     
  12. ned7flat5

    ned7flat5 Member

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    Just occurred to me that by naming these helpful reps, one could be doing them an unintentional disservice.

    Their apopleptic supervisor calls them in for a bollocking “I’ve just been reading TGP and I see that you’re supposedly not making any annoying follow up phone calls ...? So, what’s the story with that? Waddaya think we’re paying you for? Sittin’ on your a$$ waiting for the phone to ring? Why I oughta...”
     
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  13. whatizitman

    whatizitman Member

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    Here I am. Rock you in the Daddy Cave.
    It’s common in business to business sales to have buyers who are regular “clients”. I look at the SW sales engineer idea as good for industry pros, touring acts and studio cats, sound companies, venues, studios, etc...

    Basically everything I’m not. I don’t want someone contacting me for follow up after buying a cable, strings, or the rare occasional ‘big ticket purchase’, which for me is like a few hundred bucks at best. And I’d be willing to bet a SW sales rep would not want me as a ‘client’, for the same reason a restaurant server doesn’t want to serve a non drinking family with little kids. I’m good with GC and MF. I can call when I want, and can usually get some discount. And then we each go our separate ways. :beer
     
  14. Yam the BOMB

    Yam the BOMB Silver Supporting Member

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    My Sanitation Engineer said to tell you to never confuse formal schooling with a good education.
     
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  15. Hackdog69

    Hackdog69 Supporting Member

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    Sales engineer bothers me just a little less than “bit of kit”.
     
    ixnay, JackfromAK and epauley like this.
  16. candid_x

    candid_x Supporting Member

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    Yup, that could happen.
     
    ned7flat5 likes this.
  17. Sirloin

    Sirloin Supporting Member

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    Maybe he’s at school working on his engineering degree o_O
     
    Da Geezer likes this.
  18. Sirloin

    Sirloin Supporting Member

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    I wonder if “Dr.” Z ever calls up a SW Sales ”Engineer” to compare accreditations
     
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  19. rocknrollshakeup

    rocknrollshakeup Member

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    Jan 19, 2013
    I'll throw my Sweetwater dude's name in there, Ben Stokes. Has given me great Customer Service, including when I thought I needed to return a pedal for warranty (turned out to be power supply issue and didn't have to ultimately send it in). Has sent a few emails letting me know of some great deals but very non intrusive call wise. He always calls to check how I like the gear I bought but not to sell me unsolicited stuff.
     
  20. Brad8008135

    Brad8008135 Member

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    Down on Peachtree Street
    The sales engineer performs the 5-point inspection before personally kicking your box into the back of the Fedex truck. Goal!

    [​IMG]
     
    MaxTwang likes this.

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