Sweetwater sales engineer issue

Discussion in 'Guitars in General' started by JustinReagin, Aug 13, 2019 at 3:21 PM.

  1. jacklickson

    jacklickson Silver Supporting Member

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    You don’t know Kermit Finkelberg? Shame on you.
     
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  2. jimfear

    jimfear Silver Supporting Member

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    I've been really happy with @SirGilmour as well. Had a couple of odd situations after the guy I used to deal with left, so I reached out to Randy and it's been smooth sailing ever since.
     
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  3. feet

    feet Supporting Member

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    Mildly amused that my sales engineer's name hasn't come up, because he's trash. I only order online, anyway, and somewhat infrequently. But I have little incentive to go with sweetwater for most of my purchases, just esoteric things, things that are too difficult to ship otherwise, or if they have a used bit or demo I like. Sometimes they have OK deals on plugins.

    But yeah, my guy sucks. I once called six times over two days to get a return going and that never went anywhere. Missed out on a couple of rebates/ manufacturer bundles because he didn't come through. Or maybe it's his assistant, I don't know.

    On the plus side, i never hear from him. I might eventually get an email back if I send one, and after I buy something online, I might get an email from him but that's it. No calls. I'm pretty sure I set up my account that way.
     
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  4. rowdyyates

    rowdyyates Supporting Member

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    Yes, I prefer to call mine a Paraclete.
     
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  5. jacklickson

    jacklickson Silver Supporting Member

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    I don’t like his basketball team.
     
  6. Paleolith54

    Paleolith54 Member

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    Many years ago I handled most all the admin side of things for a small technical consulting firm in Oak Ridge, Tennessee. I don’t remember details, but I remember having to scrub all our position descriptions to ensure we called nobody an “Engineer” who wasn’t one. Actually, it seems like you had to have your PE license or be directly supervised by a PE, but I could be mistaken. But it was definitely a big deal, driven by the kinds of concerns expressed here and, as I recall, pushed by the state board that granted the PE licenses.

    I have no idea how it’s played out in subsequent years.
     
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  7. jacklickson

    jacklickson Silver Supporting Member

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    I prefer to call mine a budgie.
     
  8. jacklickson

    jacklickson Silver Supporting Member

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    He has a really big boat. I’m surprised he’s ever in the office.
     
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  9. GCDEF

    GCDEF Supporting Member

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    Yep. As a real engineer it bothered me.
     
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  10. Gibson Dog

    Gibson Dog Silver Supporting Member

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    No man he gave me the whole 'I'm not a salesman I have a degree in blah blah blah' - that was our first conversation when I brought up price & why it's worth buying from them even if you have to pay more. I've bought quite a bit of gear from him over the past few years but I sent him my cart like I always do a couple months ago & asked him what he could do like I always do (it shouldn't matter but it was over $3k) I heard back from him once after two days & not after that. I've never gotten a phone call to see if I was happy & in this entire thread of people shouting out 'their guy' not one mention of the guy I was dealing with!

    What should I do? Call the general line & ask for a manager & say 'we just don't mix well personality wise , he's a good guy but I'd rather work with someone else'? That shouldn't get him in any trouble right?
     
  11. OaklandA

    OaklandA Silver Supporting Member

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    Yeah, he gets a lot of that.
     
  12. Vaibhav Joshi

    Vaibhav Joshi Member

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    It sounds nice for a moment & then..
    Just like change engineers (affecting change/NGOs).
    Let me put you through to an engineer who'll help you decide on the burger..
    I'm a technical support engineer :confused but we troubleshoot, check logs & work on Solaris/Unix. But most of it is documented & I don't scratch my head so often.
     
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  13. Bluesful

    Bluesful Supporting Member

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    Sorry bro.
     
  14. skydog

    skydog Supporting Member

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    Ian Lemberg has always given me great service.
     
  15. GTRJoe

    GTRJoe Supporting Member

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    There are many definitions of the word engineer. Among them,

    skillfully or artfully arrange for (an event or situation) to occur.
    "she engineered another meeting with him"

    Maybe their intention is "Sales Engineers" engineer sales?
    That said, I still don't like it.
     
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  16. T92780

    T92780 Silver Supporting Member

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    Candy.
     
  17. CATSCANMAN

    CATSCANMAN Member

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    I Use Nick Huskins. Excellent help and responds to emails when contacted.

    Nick Huskins

    E-mail nick_huskins@sweetwater.com
    Toll-free(800) 222-4700 ext 1739
     
  18. Gasp100

    Gasp100 Supporting Member

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    Not for me :|
     
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  19. Gasp100

    Gasp100 Supporting Member

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    Are you a super hot female or something?
     
  20. 80smetalhead

    80smetalhead Member

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    My guy is T.J. Jackson. Good guy...and if he doesn’t have the info you need he’ll get you the answer and call you back.
     

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