I have a great relationship with my Sweetwater rep Ryan. I contact him via email with the serial number of the guitar I want with a reasonable price I’d like to pay. He will answer my email with an invoice attachment and 9 out of 10 times the price is either the same or close to my offer. If he can’t meat my offer he will say plainly why not. All I have to do next is say get it shipped out my way. Even after all of the business we’ve done together, the only time we’ve spoken was the first order I made with him. I said I prefer to communicate via email and it’s only been thru email since. Ryan seems like a nice guy to boot.