Hopefully this will serve as a cautionary tale for anyone thinking of ordering a G&L and especially one from Upfront Guitars as the dealer. So, a few months ago I took possession of a brand new G&L Asat I speced and ordered through Upfront Guitars. The guitar arrived in great shape, but I immediately thought the neck seemed bigger than what I ordered. I have played a few G&L's and this one just seemed off. I called Upfront Guitars and asked if they could double check that they got the specs right. They checked the order and said "Yeah. That's the one we ordered." I assumed I must be crazy and left them alone. Around early April I decided I needed to measure the neck with calipers and reference it against some measurements on the G&L page, because I couldn't shake the feeling it was incorrect. Sure enough, the neck was off. Not just a little off. A good margin off from where it should be. More than G&L stated it could reasonably be. I emailed Upfront Guitars in early April with screenshots of the neck and caliper readings. They replied and said that was strange and they would look into it. I did not hear back from Upfront for a very long time. Flash forward April 18. I got tired of waiting to hear from Upfront Guitars. I called G&L themselves, who told me to email them with the info. It took 10 days to get an email to go through to G&L. None of the email accounts they provided were working. FINALLY on April 28th, I got an email through to G&L. G&L did not respond for weeks. On May 18th, I finally pestered them with emails until someone from G&L answered my email. They told me that I could send the guitar to G&L and they would look at it. I packed it up, and off it went. Flash forward to May 25th, Upfront guitars decides they can email me again and ask if I still had issues. "Well, yes! But there's nothing you can do to help me now, because I just sent the guitar away." And then we flash forward again to June 19th, when I emailed G&L to ask if they have any updates on receiving the guitar or looking at it for me. Trust me when I say i'm SHOCKED (sarcasm) that they still haven't replied or gotten back to me at all. Contrast this all with my experience with EBMM who answered the phone immediately last month when i needed a trem replaced and sent me one within 3 days. I can't say I've ever had a CS experience this bad.