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Thumbs up to Diamond Pedals

Discussion in 'Effects, Pedals, Strings & Things' started by BComp61, Mar 4, 2015.

  1. BComp61

    BComp61 Supporting Member

    Messages:
    143
    Joined:
    Apr 14, 2011
    Whenever I receive great customer service, which seems so rare these days, I just have to comment. Yesterday I sent an email to the folks at Diamond Pedals with a question/issue I was having with my ML Jr. This morning I received a gracious email from Aimish Wallace who was able to quickly resolve the problem. I really do think the ML Jr. is an awesome delay and it's been a great addition to my pedal board. Thank you, Aimish, for getting this handled so quickly!
     
  2. theanalogdream

    theanalogdream Supporting Member

    Messages:
    2,310
    Joined:
    Mar 19, 2008
    Diamond are great! They make us Canadians proud!
     
  3. Lef T

    Lef T Member

    Messages:
    4,767
    Joined:
    Nov 29, 2014
    Location:
    Ontario,Canada
    Yes, a great Canadian pedal company.
    I had a few questions about the MLJR before I purchased.
    Spoke to Aimish on the phone and he was great in helping me out.
    My next buy is a Diamond Tremelo.
     
  4. forumguy

    forumguy Member

    Messages:
    101
    Joined:
    Sep 25, 2012
    I had the exact same experience with the same pedal. Great company!!!
     
  5. stratoskier

    stratoskier Member

    Messages:
    1,171
    Joined:
    Sep 19, 2006
    Location:
    Bozeman, MT
    Ditto for me.

    I bought one of their remote loop switches and it had a glitch. I sent it to them and was surprised when I got a call from their rep to discuss not just the repair but also my particular application for the pedal. It only takes one experience like that with a company to know that you want to own more of their gear. Now I do.
     
  6. BComp61

    BComp61 Supporting Member

    Messages:
    143
    Joined:
    Apr 14, 2011
    Exactly! One of the reasons I'd buy another Suhr...great customer service from John! It's amazing how far good customer service will go. :aok
     
  7. eddie knuckles

    eddie knuckles Member

    Messages:
    1,562
    Joined:
    Feb 14, 2012
    Location:
    worcester, ma
    Absolutely great customer service from Diamond. They are top notch!
     
  8. SackvilleDan

    SackvilleDan Member

    Messages:
    2,006
    Joined:
    Nov 15, 2009
    It's even better when you are in the area and the boys let you come over and take a tour of their shop when you're picking up a custom order! :D
     
  9. Doctor X

    Doctor X Member

    Messages:
    68
    Joined:
    Nov 11, 2013
    Location:
    London
    another thumbs up for diamond customer service
     

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