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Timefactor factory update question

Discussion in 'Effects, Pedals, Strings & Things' started by jbgordon, Jan 9, 2008.

  1. jbgordon

    jbgordon Member

    Messages:
    367
    Joined:
    Oct 26, 2006
    Location:
    Wake Forest, NC
    For those of you who have sent your Timefactor back to Eventide to have the shielding/update/etc. done, what was/has been your wait time to get it back?
     
  2. jbgordon

    jbgordon Member

    Messages:
    367
    Joined:
    Oct 26, 2006
    Location:
    Wake Forest, NC
  3. thisfire

    thisfire Supporting Member

    Messages:
    663
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    Jun 26, 2007
    Location:
    San Francisco
    They were very prompt...I wanna say it took about a week from sending it out to having it on my doorstep? I also asked them to replace my serial # sticker on the back (I had accidentally removed/butchered it when I removed the velcro for shipping) and they were very nice about it! :AOK
     
  4. Angle Loss

    Angle Loss Member

    Messages:
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    Oct 18, 2004
    Location:
    Orange County, CA
    A little over a week for me. It was pretty fast service.
     
  5. rossta1

    rossta1 Member

    Messages:
    204
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    Apr 3, 2005
    Were did ya'll find out about the update? I can't seem to find anything on their site? Thanks in advance for any help!
     
  6. jbgordon

    jbgordon Member

    Messages:
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    Joined:
    Oct 26, 2006
    Location:
    Wake Forest, NC
    Awesome. Thanks for the info!
     
  7. lifeinsong

    lifeinsong Member

    Messages:
    1,847
    Joined:
    Dec 10, 2005
    Location:
    Collingswood,NJ
    It was only about a 4 day turnaround for mine, but I live in NJ so the shipping time was very fast. Eventide's customer service was great...they emailed me with the repair order info to put on the box, and then emailed me letting me know when they were shipping it back. Top notch all the way!
     

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