Everyone seems to complain when they get bad service, but not mention it so much when they get great service. So, here's a good service story. I own a Tom Anderson '99 Cobra S hollow. Bought it used. Own two more TA guitars, love em. I was doing an electronics upgrade on my '99 Cobra S and had a few issues that made me leave it on the table for a couple of days. Wife cleaned up the dining room where I had it, and long story short, tossed the back plate. I sent an email to TA support last night. Mentioned the model and year of guitar (and serial) and asked for price on a new back plate. Got a reply about 10 minutes (literally) later from Tom Anderson, asking for my address, verifying which plate I needed and also asking if I needed the screws too. I was more than willing to pay for the part, but Tom shipped me a new one (and screws) for free on a guitar I bought used. Pretty cool, eh? Not to mention that in my opinion, you can't really do better than one of his guitars. And every time I gig I get compliments on the tone, look and if I let them check it out, the playability of my Andersons. His guitars are good enough I'd play them anyways, but to get that kind of customer service is just icing on the cake.