Tom Anderson customer service

Tom is great- he's done loads for me over the years and always goes above and beyond.

 

tom is the best....nothing else need to be said.

 

Tom is always a class act!

 

I have one I got new and one used, and Tom doesn't care which is which, he supports them forever. Best company of any kind I've ever dealt with!

If the guitars weren't awesome, it would be moot, but they are... I had to call with some questions one day and Tom himself answered the phone. He's very down-to-earth.

btw, if you're an anderson owner, the Anderson forum is a great place.

 

I completely agree.

 

Tom, Roy, Rachel, Laurie the whole crew at Anderson are great. Call up and ask to speak to Roy's mom sometime - just keep it clean!

 

Sadly, this is true. Luckily, it appears to be far less true with guys like Tom Anderson. Here's a thread I started a while back very similar to this one
https://www.thegearpage.net/board/index.php?threads/949735

 

cool!

 

Class A company. Tom is first rate all the way.

 

Cool story.

 

I think she was simply training him... Stay off my dinner table or else... Considering all possibilities I'd say OP got off with minimum damage!

Joke aside, thanks for sharing this story. It is wonderful to hear that companies and business owners like this still exist. I will buy an Anderson guitar sooner or later and now I feel better about who I will be buying from. Thanks

 

No arguement here! Tom is the man. I emailed him once about a used cobra for sale that was claimed to be his at one time. He responded within an hour (was expecting never) and gave me a lot more info on the guitar then I was even looking for. REALLY cool guy. Love his guitars. Especially the cobras

 

One of the best in the industry. I am about to place a fourth custom order with Tom.

 

TOP quality outfit !! Smooth clean guitars.

 

Very nice thread. I have had virtually no experience with Anderson guitars, but I have heard nothing but great things. I did stop by their booth at NAMM last month. The guitars look great, but I didn't get a chance to play them.

 

+1 on the service Tom gives. I bought a used Crowdster and sent it to Tom to get some work done and I couldn't have been happier! He was great to work it into his and my schedule. I even called the shop later with some pickup questions. The receptionist said hang on, let me get somebody for you, the next voice said "This is Tom how can I help you?" In a day of Big Box everything, it is a pleasure to do business with a great smaller luthier.

 

I once did the SAME THING, except I left the whole guitar except the backplate on the table and my wife threw IT away. Tom sent me a new guitar, free of charge, to go with the backplate I still had.



Seriously though, Tom has answered questions quickly and personally that I had about a used Anderson I bought. Great company to deal with and stellar instruments.

 

Anderson Guitar Works is just a class act. From service to design to innovation to communication. And Tom himself spends a lot of time on the forum patiently answering questions, many of which the OP could have found with a simple search.

Tom really is great about sending things like springs or hex keys, screws, etc to "complete the set" when purchasing a pre owned Anderson, or helping to rehabilitate one.

I have a bunch of guitars, and I'll tell you ANY of my Andersons would be my desert island guitar.

 

Great customer service indeed.