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Tyler guitars - trem help

Discussion in 'The Small Company Luthiers' started by AD, Jul 14, 2005.

  1. AD

    AD Supporting Member

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    The little hex nut on the bridge (that allows tightening of the trem arm slot) doesn't work. The hex nut turns but no tightening and essentially, the trem arm pops out after a few seconds.

    Anyone experience this and found a solution - thanks


    I e-mailed Tyler but the message on their web site indicates a 1 month turnaround for e-mails


    Alex
     
  2. brent

    brent Member

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    call them

    they usually answer the phones right away
     
  3. AD

    AD Supporting Member

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    There is no # on their site which i thought was a bit of a hint. I'll try 411
     
  4. brent

    brent Member

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    They list themselves as one of the US dealers, its 818 something
     
  5. wodka

    wodka Member

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    3 grand for one of their guitars and they tell you it will take a month to answer an email? How come Anderson gets back to you in a few hours. Whatever.
     
  6. JPenn

    JPenn Member

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  7. miltwill

    miltwill Member

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    I'd give them a call. I've seen them go to insane lengths to get problems fixed.

    Phone: (818) 901-0278
    Fax: (818) 901-0294
    Email: tylerguitars@tylerguitars.com
     
  8. Urkoman

    Urkoman Member

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    Last time i wrote to them i received the email about the 1 month possible delay, but they replied in less than 12 hours ;)
     
  9. dktracer

    dktracer Member

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    I've emailed them a few months back and their turn around time was no where near one month. One of their workers seems to check emails once a day and they will respond after he checks it. Same with phone calls, I've left a message on their machine and someone called me back.
     
  10. AD

    AD Supporting Member

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    I did call and they called me right back - I'm going to try a few things and get back to them - seems my issue is not common.


    Thanks
     
  11. TNJ

    TNJ Gold Supporting Member

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    That's o.k., Alex...
    That Tyler of yours is pretty uncommon any way you slice it!
    :cool:
    S.
    j

    ps
    Good luck with the fix...
     

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