I just wanted to leave some feedback on here for Tonefactor.com, an online boutique pedal store (if you don't already know of it), and Brad who runs the site. Sometime in March I bought a mobius feedback looper, but unfortunately something was wrong with it and it didn't work when I plugged it in. I told Brad and he said to send it back to him, but being the lazy bastard that I am, I just never got around to it. I must have told Brad fifteen times that "I'll send it this weekend" but never followed up. I eventually completely forgot that I owned the thing and realized that I really don't need a feedback looper. Finally last week (early November...8 months later) I contacted brad again and asked him if he'd take it back and give me credit for another pedal on his site. He agreed and after changing my mind about a hundred times, I finally settled on a Subdecay Quasar. I PayPalled Brad the difference in price and my new quasar arrived this weekend. Bottom line is...Brad's customer service is AMAZING...even for a pain-in-the-arse customer like myself. I don't just recommend tonefactor.com, but you should actually go out of your way to buy from Brad. Their prices are great, they have great gear, and Brad is the man. I don't have any idea if tonefactor.com is profitable or not, but I do know it's damn near impossible to make a buck in this Sam-Ash-centric world. The effect world is much better off for mom-and-pop shops like tonefactor, so I hope you'll consider them first the next time you're looking for a new pedal.