UPS broke my amp

Discussion in 'Amps and Cabs' started by SlyStrat, Jan 23, 2015.

  1. SlyStrat

    SlyStrat Supporting Member

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    Marshall JTM50 clone.
    Packed in Fender combo box with bubble wrap.
    Only about an inch gap on the sides of the head.
    No damage to box.
    Could dropping box on the side break the cabinet?
    Was it broken before shipping??
    The amp works but doesn't seem as loud as my other JTM50 clone or
    Rockitt Retro 1986.

    Both ends of the cabinet are separated. See how the amp is shifted over to the left:

    [​IMG]

    [​IMG]
     
  2. bluejazzoid

    bluejazzoid Supporting Member

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    That's a shame... and yes, a big drop could do that. And a drop where the box lands flat on one side might not show much damage to the box itself — have you shared your pics with UPS and the seller? I wouldn't fire the amp up anymore until you have it all sorted out, and only then [if you keep it] after you've had it checked out by a tech.

    Good luck, and let us know how it goes.
     
  3. SlyStrat

    SlyStrat Supporting Member

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    The seller saw the pics.
    He asked me to try it out.
    My friend is an excellent amp tech and can check it out.
    The seller wants to file a claim and get me a new head box.
     
  4. bluejazzoid

    bluejazzoid Supporting Member

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    Well it sounds like you've got a good situation to get things made right. The only real obstacle is whether or not UPS will accept blame with no visible damage to the box. If the seller's claim is rejected by UPS, will he still get you a new head box?
     
  5. retroLS1

    retroLS1 Supporting Member

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    Was there any packing on the end(s) of the amp or just wrapped around the center? Hard to tell from the pics. Any time I have to ship an amp etc. it gets packed like it is ready for armageddon.
     
  6. 335guy

    335guy Member

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    Yes.

    IMHO, the amp was not packed properly. 1" of bubble wrap is inadequate.

    From UPS packaging guidelines:


    Each item should be surrounded by at least two inches (5.08 cm) of cushioning and be placed at least two inches (5.08 cm) away from the walls of the box. This prevents product-against-product damage and protects contents from shock and vibration, which can pass from the outside of the box to the contents.

    Note: Fragile objects such as electronics, glass, ceramics, and artwork, require special packaging for safe shipment. Packages containing these and similar items may require added cushioning or a double (over) box.

    While I hope the seller gets reimbursed for the damage, he may not. UPS may deny the claim because of the way it was packed. This forum is full of stories of damaged amps from shippers, and how it may have been avoided.
     
  7. macmax77

    macmax77 Supporting Member

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    why do we the little guys have to be nice to UPS. Go get a hammer and fix the box so they pay what they broke.

    I feel bad for you and hopw it all comes down to a happy ending.
     
  8. la noise

    la noise Supporting Member

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    UPS didn't break your amp. The seller did by not packing it properly.
    1 layer of bubble-wrap ain't gonna cut it. Geesh! :facepalm
     
  9. hank57

    hank57 Silver Supporting Member

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    I had a Two Rock 2x12 show up that did not look bad, but! it had been dropped so hard that the Tone Tubby magnet had broken off the top speaker and the other magnet was about to fall off.

    If you file the claim this is how it goes: They want the claim filed by the shipper. Then UPS takes away the amp and you never see it again. Then they send a check.

    You might negotiate something but they took away my 2x12 cabinet and sent the check eventually. Took over two months.
     
  10. SlyStrat

    SlyStrat Supporting Member

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    One of the messages from seller, then my reply.

    Check the functionality of the amp itself when you get a chance. I packed that thing to survive a blast as you could see, so they obviously dropped it. Hopefully the amps ok and it's just the head shell. The amp was insured for $500 to cover any damage since the tubes and everything were packed seperatley and repairs are minimal on amps like that. It was only traveling for one day too.


    My reply:

    There's no guarantee UPS will pay for the damage.
    I NEVER insure for LESS than FULL value. Insuring for only $500 is not right.
    IF I decide to keep the amp, I want payment for a new cabinet up front.
    You can recover the money. Its NOT on me. Its the seller/shipper responsibility.
    I also need an amp tech to check it out BEFORE I decide to keep it.

    I only use FedEx. UPS has broken more gear than FedEx.
    FedEx has always paid for damage within a couple weeks. And as shipper, I had to file the claim and receive the check.
    Look at my feedback. I've shipped hundreds of guitars. And many amps. I know what I'm doing.
     
  11. SlyStrat

    SlyStrat Supporting Member

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    I'm leaning toward that.

    The box is 28" wide and the head cab is 26" wide.
    That ONLY leaves 1" gap on either side. VERY LAME.
     
  12. sanrico

    sanrico Member

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    Boy I hate UPS. Story after story after story just like this. I will disagree with la noise's posting above. UPS DID break the amp. The shipper may not have packed it properly, but let's make no mistake...UPS broke it.
     
  13. 8len8

    8len8 Member

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    IMHO it was bad packing. At least several inches around the amp is required.
     
  14. la noise

    la noise Supporting Member

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    26 " amp in a 28" box is nuts!

    Boxes fall off those conveyours and often have 5 or 6 feet
    before they hit the floor. Thud! :thud

    If there were 3" or 4" of packing material on each side of that
    amp then it probably would not have suffered any damage.

    Bummer when you get a new amp and someone tried to save
    $5 shipping costs on it by trying to cram an amp into a box
    only slightly bigger than the amp itself.

    You should reply to the shipper/seller OP and tell him or her
    that it was a good thing it was only a fall and not a bomb.

    Bomb-proof my ass. :facepalm
     
  15. amphog

    amphog Silver Supporting Member

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    Welcome to the UPS busted my amp club. If is is something that can not be replaced, do not ship it UPS. No tube amp can take a 15 foot drop.
     
  16. 8len8

    8len8 Member

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    FedEx would have broken the amp too considering the poor packing job.
     
  17. Bieling3

    Bieling3 Member

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    This is a close to bomb proof as you're going to get shipping an amp with UPS/Fedex:

    [​IMG]
     
  18. garret

    garret Member

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    Poor packing job indeed.

    A head weighing over 30 pounds protected by a couple layers of bubble wrap in a cardboard box without a larger shock absorption spacing is asking for trouble.

    Google images of UPS/FedEx sorting facilities.
     
  19. andyk

    andyk Supporting Member

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    Hey -

    Scared me - thought that was the amp I sold!

    So now you have two identical JTM50 clones?
     
  20. MrLahey

    MrLahey Member

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    I have had amps shipped to me via ups packed in only two boxes, one inside one outside. No bubble wrap no packing material and luckily never had one come to me like that. UPS as of late has been getting slammed with complaints like the OP has shown here. Not just this forum but elsewhere. There is something not right going on with ups these days. Could it have been packed better? sure. The force it would take to break an amp head and cause the damage shown is not normal five foot off a conveyor belt damage, Its a bit more than that.
    FedEx has always been really reliable for me. I have received things from ups i refused to sign for because the package was totally trashed and i refused to accept it and have to deal with claims/etc.
    OP, good luck. Hope it all works out well, but i for one would return it to the seller and get a refund.
     

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