Voodoo Lab Customer Service

Discussion in 'Effects, Pedals, Strings & Things' started by Bloozman, Jan 7, 2008.

  1. Jan 7, 2008 #1
    Bloozman

    Bloozman Member

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    Has anyone ever had bad luck with Voodoo Labs customer service?..I have been trying to call them for 8 days straight, and they dont answer their telephone. They havent returned E-mails either. Anyone?...Thanks Bloozman
     
    Bloozman, Jan 7, 2008
    Bloozman, Jan 7, 2008
    #1
  2. Jan 7, 2008 #2
    missing_dave

    missing_dave Member

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    Location:
    boston
    hmmm.. maybe a holiday thing? might be closed still? try the email : info@voodoolab.com not that id expect it to be better than calling but cant hurt?

    ive had one "service" experience with them and it was top notch...above and beyond actually?
     
    missing_dave, Jan 7, 2008
    missing_dave, Jan 7, 2008
    #2
  3. Jan 7, 2008 #3
    onestop

    onestop Silver Supporting Member

    Messages:
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    Northern Virginia
    I've dealt with them SEVERAL times and nothing but great experiences. I'm with missing_dave... maybe a holiday thing?
     
    onestop, Jan 7, 2008
    onestop, Jan 7, 2008
    #3
  4. Jan 7, 2008 #4
    Tycho

    Tycho Member

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    Location:
    Toronto
    I emailed them last year for extra attachment thingies for my Pedal Power and they sent a few up by mail within a week or so.
     
    Tycho, Jan 7, 2008
    Tycho, Jan 7, 2008
    #4
  5. Jan 7, 2008 #5
    Roodboy

    Roodboy Member

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    Long Island
    +1
    I usually recieve good responses from them through emails within 48 hours.
     
    Roodboy, Jan 7, 2008
    Roodboy, Jan 7, 2008
    #5
  6. Jan 7, 2008 #6
    3 Mile Stone

    3 Mile Stone Silver Supporting Member

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    Yea, I had the same, no problems at all.
     
    3 Mile Stone, Jan 7, 2008
    3 Mile Stone, Jan 7, 2008
    #6
  7. Jan 7, 2008 #7
    Bloozman

    Bloozman Member

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    Thanks...Ill give em a while before I write em off...
     
    Bloozman, Jan 7, 2008
    Bloozman, Jan 7, 2008
    #7
  8. Jan 7, 2008 #8
    MoPho

    MoPho Pho Shizzle

    Messages:
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    Aug 17, 2007
    Location:
    DFWTX
    Excellent experience with Voodoo Labs customer service here.
     
    MoPho, Jan 7, 2008
    MoPho, Jan 7, 2008
    #8
  9. Jan 7, 2008 #9
    gatordoc

    gatordoc Member

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    Location:
    Philadelphia
    I emailed and called them when the switch went bad on my chorus. I had no trouble getting through and they fixed it for free with no questions asked. Very good customer service. I suspect it's a holiday thing like others have suggested.
     
    gatordoc, Jan 7, 2008
    gatordoc, Jan 7, 2008
    #9
  10. Jan 7, 2008 #10
    MjCartney

    MjCartney Neo-Maxi Zoom Dweebie Silver Supporting Member

    Messages:
    744
    Joined:
    Mar 12, 2006
    Location:
    Twin Cities, MN
    Great experience here too. Had a switch go bad on my SparkleDrive & they replaced it supa-quick. Talked with them on the phone several times just getting information, always very patient and informative. Nothing but good.
     
    MjCartney, Jan 7, 2008
    MjCartney, Jan 7, 2008
    #10
  11. Jan 7, 2008 #11
    getbent

    getbent Member

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    super good experience.
     
    getbent, Jan 7, 2008
    getbent, Jan 7, 2008
    #11
  12. Jan 7, 2008 #12
    Curly

    Curly Member

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    Location:
    SoCal
    excellent customer service
     
    Curly, Jan 7, 2008
    Curly, Jan 7, 2008
    #12
  13. Jan 8, 2008 #13
    Bloozman

    Bloozman Member

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    WOW...thanks for all the thumbs up guys...I bet they were closed for the holidays as suggested...
     
    Bloozman, Jan 8, 2008
    Bloozman, Jan 8, 2008
    #13
  14. Jan 8, 2008 #14
    therhodeo

    therhodeo Member

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    Owasso, OK
    They fixed the switch on my sparkledrive no questions asked.
     
    therhodeo, Jan 8, 2008
    therhodeo, Jan 8, 2008
    #14
  15. Jan 8, 2008 #15
    walterw

    walterw Gold Supporting Member

    Messages:
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    e-mailed 'em a screwball question about my PP2, got an answer the next day.
     
    walterw, Jan 8, 2008
    walterw, Jan 8, 2008
    #15
  16. Jan 8, 2008 #16
    R3deemed

    R3deemed Member

    Messages:
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    Maine (USA)
    I've e-mailed 2 or 3x ~ answers pretty quick.
     
    R3deemed, Jan 8, 2008
    R3deemed, Jan 8, 2008
    #16

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