I don't know if it's just my bad luck with getting consistently bad service from UPS but here's what greeted me today when I got home. Luckily the guitar seems to have survived despite the abuse and Gibson's bad decision to use a flimsy cardboard brace to keep the neck part of the case from bouncing around in the shipping box that again failed to do what they think it's supposed to. Of course I don't know what could have held up with the UPS boys playing demolition derby with their forklifts. Gibson CS should really consider what may (and does) happen to their shipping boxes after they leave Memphis and provide better packing. Just adds to the many variables that makes buying a guitar online a crap shoot.