What does UPS have against guitars?

Discussion in 'Guitars in General' started by Magnatone1960, Apr 4, 2008.

  1. Magnatone1960

    Magnatone1960 Member

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    I don't know if it's just my bad luck with getting consistently bad service from UPS but here's what greeted me today when I got home. Luckily the guitar seems to have survived despite the abuse and Gibson's bad decision to use a flimsy cardboard brace to keep the neck part of the case from bouncing around in the shipping box that again failed to do what they think it's supposed to. Of course I don't know what could have held up with the UPS boys playing demolition derby with their forklifts.

    Gibson CS should really consider what may (and does) happen to their shipping boxes after they leave Memphis and provide better packing. Just adds to the many variables that makes buying a guitar online a crap shoot.

    [​IMG]
     
  2. RockDC

    RockDC Member

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    Oh man that sucks! At least the guitars fine.
     
  3. justonwo

    justonwo Member

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    It's their Vintage Original Spec shipping box. Lovingly aged to look the way they did in the old days. The best original bursts came in dented boxes.
     
  4. Dave

    Dave Member

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    They should also consider an unmarked box. That box screams "steal me!".
     
  5. sarge40

    sarge40 Member

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    Well, it says "Fragile Handle With Care" on it. What more protection do you need?
    :rotflmao
     
  6. rogue.guineapig

    rogue.guineapig Member

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    I hate UPS.
    Our local driver was too lazy to take a box up to my folks house...
    turned out to be my dad's custom $4500 Taylor that sat in a
    warehouse all weekend...in the winter.
    Local guitar tech told me a tale...
    said that a company packed up 3-4 boxes that looked like guitars
    being shipped...but they had sensors inside to detect movement,
    jolts, bang, smashes, et al.
    They shipped one box per carrier...USPS, FedEx, UPS, etc

    USPS won with the most gentle service.
    UPS lost...but I guess the pic could have told you that.
    glad the Gibby is ok.

    RGP
     
  7. thesooze

    thesooze Member

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    Yup, UPS just delivered an ATA case with a corner knob completely missing. SUCKS dude... I'm a FedEx guy through and through now.
     
  8. Zilmo

    Zilmo Member

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    I have shipped over 100 guitars with UPS and never had a problem.
     
  9. prodrigu

    prodrigu Supporting Member

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    Me too, I also had problem with UPS and don't plan to use them even again !
     
  10. prodrigu

    prodrigu Supporting Member

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    By the way Magnatone, can you show the guitar you had inside that box ?
     
  11. jowe

    jowe Member

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    Hmm it might just be me, but I would find it very uncomfortable that its advertising to the whole world what is in that package.
     
  12. clmazza

    clmazza Supporting Member

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    Glad the Gibby made it unscathed :cool:

    My experience with both UPS and USPS is 100% delivery... no damage! Knocks on wood... That's approximately 50 guitars over the span of seven years.

    Fedex, on the other hand, successfully molested two of the three guitars I shipped with them... and the claims fiasco was a joke! Four to six months to resolve the issues.
     
  13. Rosewood

    Rosewood Member

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    Maybe they should use the word Anthrax or plastic explosives rather than fragile. :cool:
     
  14. screamtone

    screamtone Supporting Member

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    When I worked at a music store, we called UPS "the Guitar Butchers."

    We've got a major UPS hub here in town. The people working the sort lines are mostly kids that really don't give a **** about the packages. They're concerned about getting grief from the supervisor or slowing down the line. Packages are secondary. I've never met anybody who worked the package sorting line that didn't absolutely hate their jobs.
     
  15. sierra trekker

    sierra trekker Member

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    Ship it Air and you will get much better treatment..............doesn't cost that much more in comparison to the original investment. I just had a guitar shipped via air ($72) and it arrived in perfect condition (box and guitar).
     
  16. screamtone

    screamtone Supporting Member

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    This is absolutely true.
     
  17. Dotneck

    Dotneck Member

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    I don't get the slam on Gibson....Looks like the box did what it was supposed to do...absorb the shock...so the contents get there intact.....I understand why you're mad at UPS.......
     
  18. IndianScout

    IndianScout Member

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    brand new Tele that UPS killed during shipping from the etailer

    [​IMG]
     
  19. Magnatone1960

    Magnatone1960 Member

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    This is the my second delivery of a Gibson CS guitar in two weeks and both shipments had the cardboard brace that is supposed to keep the neck end of the case from moving freely in the box collapse and fall to the bottom of the box. This causes the HSC to move freely within the outer box and take unnecessary shocks from handling. A better solution if Gibson wants to see their guitars get to their destination safely would be to simply fill the voids in the box with plastic encapsulated air pillows. Even better would be to use foam-in-bag material that shapes itself around the item inside the box.

    With the thousands of $$ that we pay for Gibson guitars I expect better care on their part. It's bad enough that their QC and final inspection leaves a lot to be desired - they're also trying to save money in their packaging materials as well.
     
  20. guitardr

    guitardr Silver Supporting Member

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    1. Maybe the delivery person couldn't read.
    2. Maybe that same person was "floater" & new to the route, running late & in a hurry, and had stopped at KFC & had some grease on his/her hands.
    3. Glad your contents were in one piece.
    4. +1 on the comment on the fact that the box screams "STEAL ME"!
     

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