Who Has Bought a Guitar from zZounds?

[ked]

I've never purchased anything there and am looking at buying a guitar from them. Was curious about how well they handle customer service as far being able to return an item that is faulty or has flaws. Input appreciated.

Thanks,
Ken

 

[philamag87]

I've purchased stuff from SameDay Music which is the exact same thing as zZounds from what I can tell and I have had excellent success with them. I purchased a lot of pedals to try out and then returned no questions asked. I did buy an Ibanez Artcore from SameDay a few years ago. I did keep the guitar so I can't comment on the returns for guitars but from all the pedals I got it was painless. I would definitely buy from zZounds or SameDay Music before GC, Musicians Choice or Music123, just based on cheap 2day shipping!

 

[colinesquire]

They are a great company. Bought lots of stuff from them. They ship very quick & are located in NJ so for me in NY I get next day.

 

[ked]

I appreciate the input. I've only done business online with Musicians Friend and Music123.

Ken

 

[airportbar]

Highly recommended. Better than MF and GC IMO.

Plus if one of the other companies has an online special (like a coupon code) try emailing zZOunds and they will beat the price by a decent chunk.

Had to return something a while back due to poor Gibson QC, and they handled it great. Just ordered from them again (Epi 339) and it turned out perfectly.

 

[Drawde]

I've bought from them, just as good as MF and Music123, also they will give you 20% off. Not sure if it works on ANY thing but everytime I've tried they have. coupon code UN-EZ20.

 

[DustyRhodesJr]

Great place.

 

[XmasTree]

i recently bought a Jazzmaster from there

..didn't have to return it, ...as it is AWESOME!!!!

Good customer service! ...will price match any discount plus a little more!

AND they upgraded my shipping to NEXT DAY AIR, just because I called and was a little confused about the shipping!


DUDE, just call the 800 number and ask them their policy about returning a guitar!

 

[capt4inslow]

Got my TC Electronic Flashback discounted through zZounds the week they came out.

Not a guitar, but their policy remains on all items they carry.

 

[Iceman6937]

Zzounds is good people.

 

[Badfrog]

I returned two guitars to them recently and it was pretty easy to do. I really like that they will beat any deal MusiciansFriend puts out. They will always have the lowest price due to that fact.

 

[909one]

I used to work in the incoming call center at zZounds and I can speak from first hand experience that the people there care about customer service. Their corporate office is located in Chicago and a lot of people that work there are involved in the Chicago scene somehow. Lots of good people working there.

 

[Hard2Hear]

I had to return some studio monitors to them and it was extremely easy to do. I've bought several things from them before and since with no problems.

 

[ked]

Thanks for the input fellas. Based on the good words here, I went ahead and ordered from them.

Ken

 

[Guitarist4u36]

You'll like them. Both Zzounds and American Musical Supply are great companies. I've bought tons of stuff from both of them.

 

[Mikey Likes It]

I'll vouch, as well. Got a LP Classic from them. One other company with over-the-top customer service is Sweetwater.

 

[Preacherofrock]

I bought the best strat I have ever played from zzounds. It is a great company that has earned many repeat purchases from me.

 

[eastonmaxx]

Hey guys, question on zZounds. Where do I apply a coupon code with them? I'm not seeing any option to put one in on checkout? Any suggestions on where I need to be looking?

 

[XmasTree]

i recently bought a Jazzmaster from them with the split payments
..worked out really well. they upgraded my shipping simply for contacting customer service.
no problem
it's obviously a really good company to order from....
..especially if you don't have the $1000+ dollars to buy what you are looking at

 

[airportbar]

Hey guys, question on zZounds. Where do I apply a coupon code with them? I'm not seeing any option to put one in on checkout? Any suggestions on where I need to be looking?

You have to call them.